EverTrue Outage History

EverTrue had 33 outages in the last 2 years totaling 325h 8m of downtime — averaging 1.4 incidents per month.

There were 33 EverTrue outages since October 10, 2024 totaling 325h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.evertrue.com

Minor August 26, 2026

EVERTRUE: Data Imports — Degraded Performance

Detected by Pingoru: Aug 26, 2026, 05:11 PM UTC
Resolved: Aug 28, 2026, 03:08 PM UTC
Duration: 1d 21h

Affected: Imports

Timeline · 3 updates

investigating Aug 26, 2026, 05:11 PM UTC

Some contact imports are failing with a permissions error, blocking new record creation for affected institutions. Engineering is investigating. Next update to follow.
monitoring Aug 27, 2026, 01:42 PM UTC

We identified the issue that prevented new contact records from being created via Data Sync and file imports. Updates to existing records were not affected. A fix has been deployed and verified. If you use full-file imports, no action is needed — your next import will automatically create any records that were missed. If you use delta/partial imports, we are identifying and reprocessing affected jobs on our end. You do not need to re-upload anything.
resolved Aug 28, 2026, 03:08 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 25, 2026

EverTrue: Scheduled/Manual exports not working as expected

Detected by Pingoru: Aug 25, 2026, 04:09 PM UTC
Resolved: Aug 25, 2026, 08:48 PM UTC
Duration: 4h 39m

Affected: Exports

Timeline · 3 updates

investigating Aug 25, 2026, 04:09 PM UTC

We are investigating an issue that prevented some scheduled exports from completing last night & is preventing some manual exports from completing today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
monitoring Aug 25, 2026, 05:59 PM UTC

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
resolved Aug 25, 2026, 08:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 8, 2026

EverTrue Platform - Constituent Profile loading issues

Detected by Pingoru: Jul 08, 2026, 04:15 PM UTC
Resolved: Jul 08, 2026, 04:30 PM UTC
Duration: 14m

Affected: Application

Timeline · 2 updates

investigating Jul 08, 2026, 04:15 PM UTC

We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
resolved Jul 08, 2026, 04:30 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

EverTrue Platform - Constituent Profile loading errors

Detected by Pingoru: Jul 01, 2026, 02:01 PM UTC
Resolved: Jul 01, 2026, 02:40 PM UTC
Duration: 39m

Affected: Application

Timeline · 2 updates

investigating Jul 01, 2026, 02:01 PM UTC

We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
resolved Jul 01, 2026, 02:40 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

EverTrue: Signal Email connection errors

Detected by Pingoru: May 11, 2026, 02:38 PM UTC
Resolved: May 11, 2026, 05:18 PM UTC
Duration: 2h 40m

Affected: Signal Email

Timeline · 3 updates

investigating May 11, 2026, 02:38 PM UTC

We are currently investigating an issue that is preventing users from being able to connect their email accounts in Signal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
monitoring May 11, 2026, 03:42 PM UTC

A fix has been implemented and we are monitoring results. Please perform a hard refresh (command+shift+R on Mac, CTRL + F5 on PC) and then try re-connecting your email accounts
resolved May 11, 2026, 05:18 PM UTC

This incident has been resolved!

Read the full incident report →

Minor May 7, 2026

EverTrue Imports - files uploaded via SFTP not appearing in ET importer

Detected by Pingoru: May 07, 2026, 03:12 PM UTC
Resolved: May 08, 2026, 03:36 PM UTC
Duration: 1d

Affected: Imports

Timeline · 3 updates

investigating May 07, 2026, 03:12 PM UTC

We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to [email protected] with any questions.
monitoring May 07, 2026, 04:40 PM UTC

We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested.
resolved May 08, 2026, 03:36 PM UTC

This incident has been resolved!

Read the full incident report →

Minor April 10, 2026

EverTrue iOS - mobile application not functioning as expected

Detected by Pingoru: Apr 10, 2026, 12:48 PM UTC
Resolved: Apr 10, 2026, 01:51 PM UTC
Duration: 1h 3m

Affected: iOS App

Timeline · 5 updates

identified Apr 10, 2026, 12:48 PM UTC

We have identified an issue that is preventing the EverTrue iOS from functioning as expected. We are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions. Please note android and web are not affected.
identified Apr 10, 2026, 01:00 PM UTC

We are continuing to work on a fix for this issue.
monitoring Apr 10, 2026, 01:34 PM UTC

A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues with the app.
monitoring Apr 10, 2026, 01:34 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 10, 2026, 01:51 PM UTC

This incident has been resolved. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Minor March 4, 2026

EverTrue Imports - Files Failing Pre-Processing

Detected by Pingoru: Mar 04, 2026, 01:22 PM UTC
Resolved: Mar 06, 2026, 11:09 PM UTC
Duration: 2d 9h

Affected: Imports

Timeline · 5 updates

investigating Mar 04, 2026, 01:22 PM UTC

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].
investigating Mar 04, 2026, 02:18 PM UTC

We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to [email protected].
investigating Mar 04, 2026, 02:21 PM UTC

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].
monitoring Mar 05, 2026, 06:31 PM UTC

A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.
resolved Mar 06, 2026, 11:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Scheduled and manual EverTrue exports not generating as expected

Detected by Pingoru: Feb 27, 2026, 03:48 PM UTC
Resolved: Feb 27, 2026, 05:59 PM UTC
Duration: 2h 11m

Affected: Exports

Timeline · 3 updates

investigating Feb 27, 2026, 03:48 PM UTC

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.
monitoring Feb 27, 2026, 05:23 PM UTC

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
resolved Feb 27, 2026, 05:59 PM UTC

All failed/stuck exports have been re-run. Please reach out to [email protected] for any further questions or concerns.

Read the full incident report →

Minor February 25, 2026

EVERTRUE (SIGNAL EMAIL): error on email sends

Detected by Pingoru: Feb 25, 2026, 02:33 PM UTC
Resolved: Feb 25, 2026, 03:13 PM UTC
Duration: 40m

Affected: Signal Email

Timeline · 2 updates

investigating Feb 25, 2026, 02:33 PM UTC

We are currently investigating an issue that is causing errors when sending emails through SIgnal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
resolved Feb 25, 2026, 03:13 PM UTC

This incident has been resolved! If already logged in, please perform a hard refresh to ensure the fix is applied to your session (command+shift+R on Mac, CTRL + F5 on PC)

Read the full incident report →

Minor February 23, 2026

EverTrue/ScheduledExports: Scheduled exports not delivered

Detected by Pingoru: Feb 23, 2026, 07:18 PM UTC
Resolved: Feb 23, 2026, 10:50 PM UTC
Duration: 3h 31m

Affected: Exports

Timeline · 2 updates

investigating Feb 23, 2026, 07:18 PM UTC

We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
resolved Feb 23, 2026, 10:50 PM UTC

A fix has been implemented & all exports that failed over the weekend were re-run & should be caught up now!

Read the full incident report →

Minor February 23, 2026

ThankView Platform - Video Processing Errors

Detected by Pingoru: Feb 23, 2026, 02:20 PM UTC
Resolved: Feb 23, 2026, 05:07 PM UTC
Duration: 2h 46m

Affected: Video Processing

Timeline · 4 updates

investigating Feb 23, 2026, 02:20 PM UTC

We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
identified Feb 23, 2026, 03:41 PM UTC

We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions.
monitoring Feb 23, 2026, 03:43 PM UTC

A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues.
resolved Feb 23, 2026, 05:07 PM UTC

This incident has been resolved. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Major February 10, 2026

ThankView Platform - Platform Outage

Detected by Pingoru: Feb 10, 2026, 09:39 PM UTC
Resolved: Feb 10, 2026, 10:59 PM UTC
Duration: 1h 20m

Affected: Web Application

Timeline · 3 updates

identified Feb 10, 2026, 09:39 PM UTC

We have identified an issue that is preventing the ThankView platform from loading, and are working on a fix to resolve as quickly as possible. If you have any questions, please reach out to [email protected].
monitoring Feb 10, 2026, 09:58 PM UTC

A fix has been implemented and we are monitoring the results. If you experience any issues with being unable to load the site, please reach out to [email protected]
resolved Feb 10, 2026, 10:59 PM UTC

This incident has been resolved. If you have any questions or experience any issues, please reach out to [email protected]

Read the full incident report →

Minor January 23, 2026

EverTrue Imports - Temporary import delays for data sync customers

Detected by Pingoru: Jan 23, 2026, 05:07 PM UTC
Resolved: Jan 26, 2026, 03:29 PM UTC
Duration: 2d 22h

Affected: Imports

Timeline · 2 updates

identified Jan 23, 2026, 05:07 PM UTC

Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data. Blackbaud updates can be viewed here - https://status.blackbaud.com/
resolved Jan 26, 2026, 03:29 PM UTC

This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally.

Read the full incident report →

Minor January 13, 2026

EverTrue Imports - Failures due to a critical error

Detected by Pingoru: Jan 13, 2026, 02:46 PM UTC
Resolved: Jan 14, 2026, 08:22 PM UTC
Duration: 1d 5h

Affected: Imports

Timeline · 3 updates

investigating Jan 13, 2026, 02:46 PM UTC

We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
monitoring Jan 13, 2026, 09:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 14, 2026, 08:22 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

EverTrue Platform - Constituent Records Not Loading, Some Users Receiving Server Errors

Detected by Pingoru: Dec 15, 2025, 05:51 PM UTC
Resolved: Dec 15, 2025, 08:01 PM UTC
Duration: 2h 10m

Affected: Application

Timeline · 5 updates

investigating Dec 15, 2025, 05:51 PM UTC

We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
identified Dec 15, 2025, 05:53 PM UTC

We have identified the issue and are working on a fix. If you have any questions, please reach out to [email protected].
monitoring Dec 15, 2025, 06:14 PM UTC

A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience issues with loading constituent records.
monitoring Dec 15, 2025, 06:16 PM UTC

A fix has been implemented! Please perform a hard a refresh in the platform (command+shift+R on mac, CTRL +F5 on PC). We are continuing to monitor results for further issues.
resolved Dec 15, 2025, 08:01 PM UTC

This incident is resolved. If you have any questions, please reach out to [email protected]

Read the full incident report →

Minor November 17, 2025

EverTrue/ScheduleD Exports - Scheduled Exports not Delivered

Detected by Pingoru: Nov 17, 2025, 01:22 PM UTC
Resolved: Nov 17, 2025, 07:56 PM UTC
Duration: 6h 33m

Affected: Exports

Timeline · 6 updates

investigating Nov 17, 2025, 01:22 PM UTC

We are investigating an issue that prevented some scheduled exports from completing on 11/15, 11/16 and today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
identified Nov 17, 2025, 01:36 PM UTC

The issue has been identified and we are working to implement a fix. Please reach out to [email protected] if you have any questions.
monitoring Nov 17, 2025, 01:50 PM UTC

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to [email protected] if you have any questions.
identified Nov 17, 2025, 03:51 PM UTC

We have identified an issue with the current fix and are working to resolve now. We apologize for the inconvenience and appreciate your patience as we work to fix.
monitoring Nov 17, 2025, 04:12 PM UTC

A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to [email protected] if you have any questions.
resolved Nov 17, 2025, 07:56 PM UTC

This incident has been resolved

Read the full incident report →

Minor September 30, 2025

ThankView Platform - Platform Latency

Detected by Pingoru: Sep 30, 2025, 12:19 AM UTC
Resolved: Sep 30, 2025, 12:49 AM UTC
Duration: 29m

Affected: Web Application

Timeline · 3 updates

investigating Sep 30, 2025, 12:19 AM UTC

We are currently investigating an issue that is impacting the platform, including increased latency and periods where the site may be inaccessible. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
identified Sep 30, 2025, 12:43 AM UTC

We have identified the issue impacting the platform, which was causing latency and periods of inaccessibility. At this time, the platform is stabilizing, and we are actively monitoring performance to ensure continued reliability. We will continue to monitor closely and provide updates as needed. We anticipate a full return to normal functionality shortly. If you have any questions, please reach out to [email protected].
resolved Sep 30, 2025, 12:49 AM UTC

The issue impacting ThankView's platform has been resolved, and functionality has returned to expected performance. We’re continuing to monitor the platform to ensure stability. If you have any questions, please reach out to [email protected]. .

Read the full incident report →

Minor September 3, 2025

ThankView Platform - Email Campaign Sending Issues

Detected by Pingoru: Sep 03, 2025, 05:09 PM UTC
Resolved: Sep 03, 2025, 08:13 PM UTC
Duration: 3h 4m

Affected: Email Delivery

Timeline · 4 updates

investigating Sep 03, 2025, 05:09 PM UTC

We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
identified Sep 03, 2025, 06:44 PM UTC

We have identified the issue and are implementing a fix. If you have any questions, please reach out to [email protected]
monitoring Sep 03, 2025, 07:00 PM UTC

A fix has been implemented and we are monitoring the results. All affected campaigns should be resolved. Please reach out to [email protected] if you have any questions.
resolved Sep 03, 2025, 08:13 PM UTC

This incident has been resolved. If you have any questions or experience any email campaign deliverability issues, please reach out to [email protected].

Read the full incident report →

Minor August 25, 2025

EverTrue Platform - Signal Users Unable to Make Phone Calls

Detected by Pingoru: Aug 25, 2025, 07:02 PM UTC
Resolved: Aug 25, 2025, 09:09 PM UTC
Duration: 2h 6m

Affected: Signal Phone

Timeline · 3 updates

investigating Aug 25, 2025, 07:02 PM UTC

We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to [email protected]
monitoring Aug 25, 2025, 08:08 PM UTC

A fix has been implemented and we are monitoring the results. Users may need to do a hard refresh in the browser before making calls again (command+shift+R on Mac, CTRL+F5 on PC).
resolved Aug 25, 2025, 09:09 PM UTC

This incident has been resolved. If you have any questions, or experience issues with Signal Phone service, please reach out to [email protected]

Read the full incident report →

Major August 18, 2025

Degraded Performance - ThankView Web

Detected by Pingoru: Aug 18, 2025, 09:21 PM UTC
Resolved: Aug 19, 2025, 03:10 PM UTC
Duration: 17h 49m

Affected: Web Application

Timeline · 3 updates

investigating Aug 18, 2025, 09:21 PM UTC

We are currently investigating an issue that is preventing some users access to the platform and causing degraded platform performance. We are working to resolve as quickly as possible and apologize for any inconvenience. Please reach out to [email protected] if you have any questions.
monitoring Aug 18, 2025, 10:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 19, 2025, 03:10 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

ThankView Platform - Platform Loading Issues

Detected by Pingoru: Aug 14, 2025, 10:33 PM UTC
Resolved: Aug 15, 2025, 12:28 AM UTC
Duration: 1h 55m

Affected: Web Application

Timeline · 3 updates

investigating Aug 14, 2025, 10:33 PM UTC

We are investigating an issue that is causing some users to be unable to load platform pages, such as the login page, landing page builder, and others. We apologize for the inconvenience and are working to resolve as quickly as possible, if you have any questions, please reach out to [email protected]
monitoring Aug 14, 2025, 11:29 PM UTC

The issue has been identified, a fix has been implemented and we are currently monitoring the ThankView systems. Full functionality should be restored for all users. If you have any questions please reach out to [email protected]
resolved Aug 15, 2025, 12:28 AM UTC

This incident has been resolved. Please reach out to [email protected] if you experience any issues.

Read the full incident report →

Minor May 28, 2025

Platform Issues - Clarity Dashboards

Detected by Pingoru: May 28, 2025, 06:10 PM UTC
Resolved: May 29, 2025, 02:44 PM UTC
Duration: 20h 34m

Affected: Application

Timeline · 2 updates

identified May 28, 2025, 06:10 PM UTC

Due to an issue with one of our third party providers we're having some issues with Clarity Dashboards. It's likely that the data users will see across all Clarity Dashboards could be inaccurate until we have a fix out for this (as of right now, which dashboards are/are not properly working appears to be inconsistent so we cannot list out which dashboards are having issues). We're in contact with our provider and are actively working to resolve this issue. Please contact [email protected] if you have any questions!
resolved May 29, 2025, 02:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

Platform Issues - Tasks & Cadences

Detected by Pingoru: May 27, 2025, 01:39 PM UTC
Resolved: May 27, 2025, 06:08 PM UTC
Duration: 4h 29m

Affected: Application

Timeline · 3 updates

investigating May 27, 2025, 01:39 PM UTC

We have identified an issue that is preventing users from accessing the tasks and cadences tabs. We are working to resolve this issue now, if you have any questions please reach out to [email protected]
monitoring May 27, 2025, 02:46 PM UTC

A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to [email protected] if you continue to experience issues.
resolved May 27, 2025, 06:08 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 17, 2025

Platform Loading Issue - Server Errors

Detected by Pingoru: Mar 17, 2025, 06:00 PM UTC
Resolved: Mar 18, 2025, 12:02 PM UTC
Duration: 18h 2m

Affected: Application

Timeline · 4 updates

investigating Mar 17, 2025, 06:00 PM UTC

We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].
identified Mar 17, 2025, 06:51 PM UTC

We have identified the issue and are implementing a fix. Platform functionality should be returning to normal operation. We apologize for the inconvenience, if you have any questions please reach out to [email protected]
monitoring Mar 18, 2025, 02:02 AM UTC

A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to [email protected] if you continue to experience issues.
resolved Mar 18, 2025, 12:02 PM UTC

This incident has been resolved. If you experience any issues, please reach out to [email protected]

Read the full incident report →