ESET incident

ESET PROTECT login might fail with error "502 Bad Gateway"

Major Resolved View vendor source →

ESET experienced a major incident on July 15, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 09:23 AM UTC
Resolved
Jul 15, 2025, 11:18 AM UTC
Duration
1h 55m
Detected by Pingoru
Jul 15, 2025, 09:23 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Jul 15, 2025, 09:23 AM UTC

    We are investigating reports of error "502 Bad Gateway" received by some of our customers on logging into the ESET PROTECT console.

  2. monitoring Jul 15, 2025, 10:00 AM UTC

    The issue was fixed, we continue to monitor the behavior.

  3. resolved Jul 15, 2025, 11:18 AM UTC

    This incident has been resolved.