ESET incident

Customers connected via Telia ISP cannot connect to ESET Cloud Services

Major Resolved View vendor source →

ESET experienced a major incident on June 29, 2026 affecting Europe, Africa, Asia Pacific and Europe, Africa, Asia Pacific and 1 more component, lasting 108d 19h. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 11:40 AM UTC
Resolved
Oct 16, 2026, 07:17 AM UTC
Duration
108d 19h
Detected by Pingoru
Jun 29, 2026, 11:40 AM UTC

Affected components

Europe, Africa, Asia PacificEurope, Africa, Asia PacificESET PROTECT HubESET Business Account

Update timeline

  1. investigating Jun 29, 2026, 11:40 AM UTC

    We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.

  2. investigating Jun 29, 2026, 11:44 AM UTC

    We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.

  3. resolved Oct 16, 2026, 07:17 AM UTC

    Activities related to this issue remain in progress with the relevant service provider. Given the stable impact and lack of new developments, this status page communication is being closed. We will continue monitoring the situation and provide updates to affected customers through established communication channels as appropriate.