ESET experienced a minor incident on September 28, 2026 affecting ESET Business Account and ESET MSP Administrator, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
ESET Business AccountESET MSP Administrator
Update timeline
- identified Sep 28, 2026, 03:23 PM UTC
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users. Our development team is working on a fix.
- monitoring Sep 29, 2026, 04:37 PM UTC
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored.
- resolved Sep 30, 2026, 09:12 AM UTC
The issue has been resolved.