ESET incident

Intermittent Login Issues with ESET Cloud services

Critical Resolved View vendor source →

ESET experienced a critical incident on July 7, 2026 affecting Europe, Africa, Asia Pacific, Japan and Europe, Africa, Asia Pacific and 1 more component, lasting 8h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 08:06 AM UTC
Resolved
Jul 07, 2026, 05:02 PM UTC
Duration
8h 56m
Detected by Pingoru
Jul 07, 2026, 08:06 AM UTC

Affected components

Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia PacificEurope, Africa, Asia PacificEurope, Africa, Asia PacificEurope, Africa, Asia PacificEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaAmericas, OceaniaAmericas, Oceania

Update timeline

  1. investigating Jul 07, 2026, 07:14 AM UTC

    The incident is under investigation

  2. investigating Jul 07, 2026, 08:06 AM UTC

    Impacted services include : Cloud Services - EBA, EPC, ECOS, EPC, EPH, EMA2, ESET Threat Intelligence, Connect API, etc.

  3. investigating Jul 07, 2026, 11:56 AM UTC

    Currently, customers should be able to log in to the affected services again, while we continue to investigate the root cause of the issue.

  4. investigating Jul 07, 2026, 12:42 PM UTC

    The impact of the issue has been mitigated - kindly report any outstanding issues to your support team.

  5. resolved Jul 07, 2026, 05:02 PM UTC

    The issue should be resolved and the functionality restored.