ESET experienced a minor incident on September 9, 2026 affecting Europe, Africa, Asia Pacific, Japan and Europe, Africa, Asia Pacific and 1 more component, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 09:23 AM UTC
We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
- monitoring Sep 09, 2026, 09:43 AM UTC
Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
- monitoring Sep 09, 2026, 01:04 PM UTC
We continue to monitor the issue.
- monitoring Sep 09, 2026, 01:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 14, 2026, 08:14 AM UTC
The issue has been resolved.