ESET experienced a major incident on September 3, 2026 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 21h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:48 AM UTC
Some customers may experience issues when logging in to ESET PROTECT. We are working on restoring normal access as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Sep 03, 2026, 12:36 PM UTC
A fix has been deployed and the affected instances should now be accessible. We are continuing to monitor the service to ensure stability.
- resolved Sep 04, 2026, 08:07 AM UTC
On 3 September at 13:10, a fix was successfully deployed. All affected instances should now be accessible and operating normally. Since the deployment, no new reports of the issue have been received, indicating that the incident has been resolved.