ESET incident

ESET Cloud Office Security outage

Major Resolved View vendor source →

ESET experienced a major incident on August 19, 2025 affecting Europe, Africa, Asia Pacific, Japan and Europe, Africa, Asia Pacific, Japan and 1 more component, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 10:27 AM UTC
Resolved
Aug 19, 2025, 03:32 PM UTC
Duration
5h 4m
Detected by Pingoru
Aug 19, 2025, 10:27 AM UTC

Affected components

Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaCanadaCanadaGermanyGermany

Update timeline

  1. identified Aug 19, 2025, 10:27 AM UTC

    We detected an issue with ESET Cloud Office Security that can cause delayed scans, unresponsive portal and failed tasks. We are working on fixing the root cause of the issue.

  2. identified Aug 19, 2025, 11:20 AM UTC

    A fix is being rolled out and the affected services should be available again; some residual delays may still occur.

  3. resolved Aug 19, 2025, 03:32 PM UTC

    This incident has been resolved.