ESET Outage History
ESET is up right nowPingoru has recorded 51 incidents for ESET: 36 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 14 of 720 (2%) |
| May 2026 | 2 | 98 of 744 (13%) |
| June 2026 | 2 | 325 of 720 (45%) |
| July 2026 | 2 | 315 of 744 (42%) |
| August 2026 | 2 | 54 of 744 (7%) |
| September 2026 | 9 | 512 of 720 (71%) |
| October 2026 | 1 | 27 of 514 (5%) |
Incidents, newest first
Critical October 1, 2026 ESET PROTECT Hub outage 18h 30m ESET PROTECT Hub
Started Oct 01, 2026, 05:20 PM UTC· resolved Oct 02, 2026, 11:51 AM UTC
- investigating Oct 01, 2026, 05:20 PM UTC
ESET PROTECT Hub is experiencing major outage. Some functionality might not work as expected.
- monitoring Oct 01, 2026, 05:53 PM UTC
A fix has been implemented and verified in the production environment. ESET PROTECT Hub should now be fully functional. We will continue to monitor the situation.
- resolved Oct 02, 2026, 11:51 AM UTC
The issue has been confirmed resolved.
Minor September 28, 2026 Issue with logging in to hybrid EBA/MSP account 1d 17h ESET Business Account, ESET MSP Administrator
Started Sep 28, 2026, 03:23 PM UTC· resolved Sep 30, 2026, 09:12 AM UTC
- identified Sep 28, 2026, 03:23 PM UTC
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users. Our development team is working on a fix.
- monitoring Sep 29, 2026, 04:37 PM UTC
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored.
- resolved Sep 30, 2026, 09:12 AM UTC
The issue has been resolved.
Minor September 24, 2026 ESET PROTECT's Integration with Microsoft services is not possible. 6d 8h Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Sep 24, 2026, 11:08 PM UTC· resolved Oct 01, 2026, 08:06 AM UTC
- investigating Sep 24, 2026, 11:08 PM UTC
Redirection to Microsoft for providing consent returns error: "Failed to create connector" We are investigating the issue.
- identified Sep 28, 2026, 08:22 AM UTC
Based on the information currently available, the issue appears to be isolated to a single customer, with no indications of a broader impact.
- identified Sep 28, 2026, 08:26 AM UTC
At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
- identified Sep 28, 2026, 08:26 AM UTC
At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
- monitoring Sep 28, 2026, 08:27 AM UTC
At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
- resolved Oct 01, 2026, 08:06 AM UTC
The issue has been resolved.
Minor September 21, 2026 ESET PROTECT | Slowdown in log processing 2d 13h Americas, Oceania
Started Sep 21, 2026, 06:55 PM UTC· resolved Sep 24, 2026, 08:09 AM UTC
- investigating Sep 21, 2026, 06:55 PM UTC
We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards. Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
- monitoring Sep 22, 2026, 06:56 AM UTC
The issue has been resolved and we continue to monitor the situation.
- resolved Sep 24, 2026, 08:09 AM UTC
The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved. Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected. We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed.
Minor September 21, 2026 LiveGuard delayed sample processing 1d 5h ESET LiveGuard
Started Sep 21, 2026, 06:09 AM UTC· resolved Sep 22, 2026, 11:52 AM UTC
- investigating Sep 21, 2026, 06:09 AM UTC
LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expected some delay in processing. We are investigating the issue.
- monitoring Sep 21, 2026, 11:16 AM UTC
The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
- resolved Sep 22, 2026, 11:52 AM UTC
The issue has been resolved.
Major September 18, 2026 ESET INSPECT Cloud instance is unavailable 2d 23h Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Sep 18, 2026, 10:20 AM UTC· resolved Sep 21, 2026, 10:06 AM UTC
- investigating Sep 18, 2026, 10:20 AM UTC
We are aware of an issue regarding the availability of certain ESET INSPECT instances. We will provide further updates as more information becomes available.
- monitoring Sep 18, 2026, 11:22 AM UTC
A fix has been deployed and the affected INSPECT instances should now be accessible. We are continuing to monitor the service to ensure stability.
- investigating Sep 18, 2026, 12:31 PM UTC
We are continuing the investigation regarding the availability of certain ESET INSPECT instances. We will provide updates in due course.
- monitoring Sep 18, 2026, 05:44 PM UTC
ESET INSPECT instances are now accessible. We continue to monitor the service.
- resolved Sep 21, 2026, 10:06 AM UTC
The issue has been resolved.
Major September 14, 2026 MS Exchange Online email scanning delayed in US and EU 3d 12h Europe, Africa, Asia Pacific, Japan, Americas, Oceania
Started Sep 14, 2026, 07:29 PM UTC· resolved Sep 18, 2026, 08:08 AM UTC
- investigating Sep 14, 2026, 07:29 PM UTC
We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes. To mitigate the issue, the MailScanService was restarted on the SFC machines. We are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation. The root cause of the issue has not yet been identified and is currently under investigation.
- investigating Sep 15, 2026, 03:40 AM UTC
Scanning process had returned to normal operation. We'll monitor performance during work hours in case the issue reoccurs.
- identified Sep 15, 2026, 08:06 AM UTC
Scanning process had returned to normal operation.
- monitoring Sep 15, 2026, 08:12 AM UTC
The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs.
- investigating Sep 15, 2026, 07:39 PM UTC
We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes. EU and US regions are affected. To mitigate the issue, the MailScanService was restarted on the SFC machines. The root cause of the issue has not yet been identified and is currently under investigation.
- identified Sep 16, 2026, 04:14 AM UTC
US environment should not be affected anymore. Mail are processing without any delay. EU region still affected.
- monitoring Sep 16, 2026, 09:08 AM UTC
The service should be restored in both regions. We continue to monitor the behavior.
- resolved Sep 18, 2026, 08:08 AM UTC
The issue has been resolved.
Minor September 9, 2026 ESET Secure Authentication performance issues 4d 22h Europe, Africa, Asia Pacific, Japan, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, Japan
Started Sep 09, 2026, 09:23 AM UTC· resolved Sep 14, 2026, 08:14 AM UTC
- investigating Sep 09, 2026, 09:23 AM UTC
We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
- monitoring Sep 09, 2026, 09:43 AM UTC
Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
- monitoring Sep 09, 2026, 01:04 PM UTC
We continue to monitor the issue.
- monitoring Sep 09, 2026, 01:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 14, 2026, 08:14 AM UTC
The issue has been resolved.
Major September 3, 2026 ESET PROTECT login failures and redirects 21h 19m Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Sep 03, 2026, 10:48 AM UTC· resolved Sep 04, 2026, 08:07 AM UTC
- investigating Sep 03, 2026, 10:48 AM UTC
Some customers may experience issues when logging in to ESET PROTECT. We are working on restoring normal access as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Sep 03, 2026, 12:36 PM UTC
A fix has been deployed and the affected instances should now be accessible. We are continuing to monitor the service to ensure stability.
- resolved Sep 04, 2026, 08:07 AM UTC
On 3 September at 13:10, a fix was successfully deployed. All affected instances should now be accessible and operating normally. Since the deployment, no new reports of the issue have been received, indicating that the incident has been resolved.
Minor August 14, 2026 Unable to create new users in ESET PROTECT Hub 3h 30m ESET PROTECT Hub
Started Aug 14, 2026, 08:28 AM UTC· resolved Aug 14, 2026, 11:59 AM UTC
- investigating Aug 14, 2026, 08:28 AM UTC
We are aware of an issue currently unable to create new users in ESET PROTECT Hub. When attempting to register or create a new user, an error appears.
- identified Aug 14, 2026, 09:16 AM UTC
root cause has been found
- monitoring Aug 14, 2026, 09:17 AM UTC
Issue has been fixed.
- monitoring Aug 14, 2026, 09:20 AM UTC
Issue has been fixed
- resolved Aug 14, 2026, 11:59 AM UTC
The incident has been resolved.
Minor August 4, 2026 Degraded performance of ESET Secure Authentication Apple Push Notification Service 2d 2h Europe, Africa, Asia Pacific, Americas, Oceania, Canada, Germany
Started Aug 04, 2026, 07:25 AM UTC· resolved Aug 06, 2026, 10:07 AM UTC
- investigating Aug 04, 2026, 07:25 AM UTC
We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.
- investigating Aug 04, 2026, 03:56 PM UTC
Investigation is still ongoing. The network issue is being consulted with Apple support. The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes. Alert has been published to let customers know they can still use alternative OTP authentication method: https://support.eset.com/en/alert8983
- identified Aug 05, 2026, 08:47 AM UTC
root cause identified
- identified Aug 05, 2026, 08:47 AM UTC
providing fix
- identified Aug 05, 2026, 08:47 AM UTC
fix implemented
- monitoring Aug 05, 2026, 08:49 AM UTC
Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present. The incident is being monitored.
- resolved Aug 06, 2026, 10:07 AM UTC
The incident has been resolved.
Major July 23, 2026 Cloud services availability degraded in US region 15h 34m Americas, Oceania, Americas, Oceania, Americas, Oceania, Americas, Oceania and 1 more
Started Jul 23, 2026, 04:30 PM UTC· resolved Jul 24, 2026, 08:04 AM UTC
- investigating Jul 23, 2026, 04:30 PM UTC
Multiple services (ESET Protect, ESET Dynamic Threat Defense, ESET Smart Authentication (Cloud), ESET Inspect) are partially or completely unavailable in US region. We are monitoring the situation.
- monitoring Jul 24, 2026, 03:23 AM UTC
A fix has been deployed, and we are monitoring the situation.
- resolved Jul 24, 2026, 08:04 AM UTC
A fix has been deployed, according to SLA monitoring EP, EEIC and ECOS in US seem to have recovered.
Critical July 7, 2026 Intermittent Login Issues with ESET Cloud services 9h 48m Europe, Africa, Asia Pacific, Japan, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific and 26 more
Started Jul 07, 2026, 07:14 AM UTC· resolved Jul 07, 2026, 05:02 PM UTC
- investigating Jul 07, 2026, 07:14 AM UTC
The incident is under investigation
- investigating Jul 07, 2026, 08:06 AM UTC
Impacted services include : Cloud Services - EBA, EPC, ECOS, EPC, EPH, EMA2, ESET Threat Intelligence, Connect API, etc.
- investigating Jul 07, 2026, 11:56 AM UTC
Currently, customers should be able to log in to the affected services again, while we continue to investigate the root cause of the issue.
- investigating Jul 07, 2026, 12:42 PM UTC
The impact of the issue has been mitigated - kindly report any outstanding issues to your support team.
- resolved Jul 07, 2026, 05:02 PM UTC
The issue should be resolved and the functionality restored.
Major June 29, 2026 Customers connected via Telia ISP cannot connect to ESET Cloud Services 108d 19h Europe, Africa, Asia Pacific, Europe, Africa, Asia Pacific, ESET PROTECT Hub, ESET Business Account
Started Jun 29, 2026, 11:40 AM UTC· resolved Oct 16, 2026, 07:17 AM UTC
- investigating Jun 29, 2026, 11:40 AM UTC
We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
- investigating Jun 29, 2026, 11:44 AM UTC
We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
- resolved Oct 16, 2026, 07:17 AM UTC
Activities related to this issue remain in progress with the relevant service provider. Given the stable impact and lack of new developments, this status page communication is being closed. We will continue monitoring the situation and provide updates to affected customers through established communication channels as appropriate.
Major June 3, 2026 ESET PROTECT: Degraded user interface performance 12d Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Jun 03, 2026, 09:47 AM UTC· resolved Jun 15, 2026, 10:30 AM UTC
- investigating Jun 03, 2026, 09:47 AM UTC
ESET PROTECT instances are experiencing degraded user interface performance, mainly within the Syslog Configuration and Integrations tabs. This issue does not impact the functionality of existing configurations.
- investigating Jun 03, 2026, 09:52 AM UTC
ESET PROTECT instances in EU and US region are experiencing degraded user interface performance, mainly within the Syslog Configuration and Integrations tabs. This issue does not impact the functionality of existing configurations.
- investigating Jun 03, 2026, 10:00 AM UTC
We are currently investigating this issue.
- identified Jun 03, 2026, 02:15 PM UTC
The root cause has been identified and we are working on a fix.
- monitoring Jun 04, 2026, 07:50 AM UTC
A fix has been deployed and we are monitoring the situation.
- resolved Jun 15, 2026, 10:30 AM UTC
The situation has now been formally resolved, and all affected services have been fully restored to normal operational status
Minor May 26, 2026 This is a TEST 13m ESET Business Account
Started May 26, 2026, 12:21 PM UTC· resolved May 26, 2026, 12:35 PM UTC
- investigating May 26, 2026, 12:21 PM UTC
This is just a TEST.
Minor May 4, 2026 ESET PROTECT EU: Performance degradation 16h 57m Europe, Africa, Asia Pacific
Started May 04, 2026, 02:15 PM UTC· resolved May 05, 2026, 07:12 AM UTC
- investigating May 04, 2026, 02:15 PM UTC
Customers might see outdated data in their Computers page in web console.
- investigating May 05, 2026, 03:17 AM UTC
Currently the performance is reportedly restored.
- investigating May 05, 2026, 03:18 AM UTC
Currently the performance is reportedly restored.
- resolved May 05, 2026, 07:12 AM UTC
The issue was resolved.
Minor April 30, 2026 Provisioning affected in EU region 3d 17h Europe, Africa, Asia Pacific
Started Apr 30, 2026, 03:18 PM UTC· resolved May 04, 2026, 08:56 AM UTC
- identified Apr 30, 2026, 03:18 PM UTC
Outage on Azure side makes provisioning of new ESET Inspect instances impossible and instances could be unavailable after changes in license (change of tier or number of seats)
- identified May 01, 2026, 07:14 AM UTC
Fix will be rolled out.
- monitoring May 02, 2026, 08:23 AM UTC
No recent reports have been observed. We continue to monitor the situation.
- monitoring May 02, 2026, 08:36 AM UTC
We are continuing to monitor for any further issues.
- resolved May 04, 2026, 08:56 AM UTC
The issue has been resolved.
Minor April 20, 2026 Live Installer may fail to run 4h 50m Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Apr 20, 2026, 08:15 AM UTC· resolved Apr 20, 2026, 01:05 PM UTC
- investigating Apr 20, 2026, 08:15 AM UTC
Live Installers generated in ESET PROTECT may fail with the error "An invalid response received from the server". We will provide more updates in due course.
- monitoring Apr 20, 2026, 10:18 AM UTC
The issue was fixed. We will continue to monitor the behavior.
- resolved Apr 20, 2026, 01:05 PM UTC
The issue has been resolved.
Minor March 13, 2026 Enrollment of Android devices in Device Owner mode fails 6h 43m Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Mar 13, 2026, 12:20 PM UTC· resolved Mar 13, 2026, 07:03 PM UTC
- investigating Mar 13, 2026, 12:20 PM UTC
We are investigating reports of failed enrollments of Android devices in Device Owner mode. Customers may see the message "Something went wrong" when trying to enroll a device.
- identified Mar 13, 2026, 02:54 PM UTC
A fix has been deployed by our development team.
- monitoring Mar 13, 2026, 03:08 PM UTC
A fix has been deployed and we are monitoring the situation.
- resolved Mar 13, 2026, 07:03 PM UTC
This incident has been resolved.
Major March 10, 2026 ESET PROTECT: degraded performance of the consoles hosted in EU 10h 9m Europe, Africa, Asia Pacific
Started Mar 10, 2026, 09:40 AM UTC· resolved Mar 10, 2026, 07:49 PM UTC
- investigating Mar 10, 2026, 09:40 AM UTC
We are investigating reports of a degraded performance of the ESET PROTECT consoles hosted in the EU region.
- identified Mar 10, 2026, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 07:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 07:48 PM UTC
A fix has been deployed by our development team.
- monitoring Mar 10, 2026, 07:49 PM UTC
A fix has been deployed by our development team.
- resolved Mar 10, 2026, 07:49 PM UTC
This incident has been resolved.
Minor March 6, 2026 ESET LiveGrid intermittent connectivity issues 2d 18h ESET LiveGrid®
Started Mar 06, 2026, 02:23 PM UTC· resolved Mar 09, 2026, 09:12 AM UTC
- investigating Mar 06, 2026, 02:23 PM UTC
We are currently investigating intermittent issues with connectivity to ESET LiveGrid servers. Customers may see "The ESET LiveGrid servers cannot be reached" in their security products.
- identified Mar 06, 2026, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2026, 03:49 PM UTC
Issue has been identified and fixed, connectivity with ESET LiveGrid servers should be working again.
- resolved Mar 09, 2026, 09:12 AM UTC
This incident has been resolved.
Major March 4, 2026 ESET PROTECT in EU: "Login failed: Communication error" on login attempt 27m Europe, Africa, Asia Pacific
Started Mar 04, 2026, 07:59 AM UTC· resolved Mar 04, 2026, 08:26 AM UTC
- investigating Mar 04, 2026, 07:59 AM UTC
Some customers might experience "Login failed: Communication error" errors on login attempt to the ESET PROTECT consoles hosted in the EU cloud region. We are working on resolution of the issue with a priority, updates will be provided once available.
- monitoring Mar 04, 2026, 08:21 AM UTC
The issue has been addressed. We apologize for the inconvenience caused by this.
- resolved Mar 04, 2026, 08:26 AM UTC
This incident has been resolved.
Minor February 18, 2026 EP | Machines hosted in cloud can't enroll 3h 53m Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Canada and 1 more
Started Feb 18, 2026, 10:25 AM UTC· resolved Feb 18, 2026, 02:19 PM UTC
- investigating Feb 18, 2026, 10:25 AM UTC
Devices can't be enrolled in ESET PROTECT.
- identified Feb 18, 2026, 10:30 AM UTC
Devices can't be enrolled in ESET PROTECT. We are actively working on a fix and will provide updates as they become available.
- identified Feb 18, 2026, 10:33 AM UTC
A root cause of the issue has been identified, we are working on a fix
- identified Feb 18, 2026, 10:42 AM UTC
A fix has been deployed by our development team. Customers are asked to verify whether the issue is resolved. Further investigation will continue if needed.
- monitoring Feb 18, 2026, 10:42 AM UTC
A fix has been deployed by our development team. Customers are asked to verify whether the issue is resolved. Further investigation will continue if needed.
- resolved Feb 18, 2026, 02:19 PM UTC
This incident has been resolved.
Minor January 30, 2026 ESET PROTECT: Customers may encounter an error when trying to save Syslog settings in EU 2d 22h Europe, Africa, Asia Pacific
Started Jan 30, 2026, 12:47 PM UTC· resolved Feb 02, 2026, 11:29 AM UTC
- investigating Jan 30, 2026, 12:47 PM UTC
Customers may encounter an error when trying to save Syslog settings in ESET PROTECT.
- identified Jan 30, 2026, 03:40 PM UTC
The issue has been identified, and we are working on a fix. The issue only affects ESET PROTECT instances in the EU region.
- identified Jan 30, 2026, 07:31 PM UTC
The issue has been identified, and a fix is currently being rolled out gradually to all affected ESET PROTECT instances.
- monitoring Feb 02, 2026, 10:01 AM UTC
The issue has been resolved. We continue to monitor the behavior.
- resolved Feb 02, 2026, 11:29 AM UTC
This incident has been resolved.