- Detected by Pingoru
- May 09, 2026, 06:10 AM UTC
- Resolved
- May 10, 2026, 11:35 PM UTC
- Duration
- 1d 17h
Affected: Frankfurt (FR)
Timeline · 4 updates
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investigating May 09, 2026, 07:20 AM UTC
This is related to Maintenance of EQX CHG0125681.
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identified May 09, 2026, 07:21 AM UTC
The issue has been identified and a fix is being implemented.
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identified May 09, 2026, 08:32 PM UTC
We are currently working with our fiber provider to fully restore services. Customers with only primary ports at this time are impacted. Any customers with primary and secondary services will experience loss of redundancy
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resolved May 10, 2026, 11:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 04:25 PM UTC
- Resolved
- Apr 14, 2026, 04:48 PM UTC
- Duration
- 22m
Affected: Equinix Metal NetworkChicago (CH)
Timeline · 3 updates
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investigating Apr 14, 2026, 04:25 PM UTC
One of the network devices in Chicago (CH3) experienced an unexpected restart. The device has fully recovered, and all services are currently operating normally. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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identified Apr 14, 2026, 04:27 PM UTC
Customers in this rack with bonded interfaces should have only encountered a loss in redundancy and available through-put for their uplinks. Customers in an unbonded configuration, may have experienced some packet loss while the device recovered.
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resolved Apr 14, 2026, 04:48 PM UTC
At this time the device has recovered and MLAG bonds have been restored. The device has fully recovered, and all services are currently operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 08:16 AM UTC
- Resolved
- Apr 06, 2026, 08:23 AM UTC
- Duration
- 6m
Affected: Paris (PA)Equinix Metal Network
Timeline · 4 updates
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investigating Apr 06, 2026, 08:16 AM UTC
We are currently investigating a shared interconnection affecting some users on primary circuits in PA Metro. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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monitoring Apr 06, 2026, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 06, 2026, 08:20 AM UTC
We are continuing to monitor for any further issues.
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resolved Apr 06, 2026, 08:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 12:34 PM UTC
- Resolved
- Feb 06, 2026, 01:47 PM UTC
- Duration
- 1h 13m
Affected: Silicon Valley (SV)
Timeline · 5 updates
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investigating Feb 06, 2026, 12:34 PM UTC
We are currently investigating an incident that impacted our Silicon Valley metro. Customers may have experienced a loss of connectivity during this issue.
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investigating Feb 06, 2026, 12:44 PM UTC
We are continuing to investigate this issue.
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identified Feb 06, 2026, 12:46 PM UTC
We have identified the issue and it has stabilized on its own. We are still investigating the root cause.
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monitoring Feb 06, 2026, 01:01 PM UTC
At this time connectivity has remained stable and we are continuing to monitor.
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resolved Feb 06, 2026, 01:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 04:33 PM UTC
- Resolved
- Jan 28, 2026, 04:33 PM UTC
- Duration
- —
Affected: Washington DC (DC)Silicon Valley (SV)Equinix Metal Network
Timeline · 1 update
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resolved Jan 28, 2026, 04:33 PM UTC
Our monitoring systems detected DDoS attack patterns in SV metro (1200 - 1204 UTC) and DC metro (1208 - 1211 UTC) which caused brief period of packet loss while mitigation measures were activated. Traffic levels then stabilized to normal levels.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 11:07 AM UTC
- Resolved
- Jan 22, 2026, 01:11 PM UTC
- Duration
- 2h 4m
Affected: Washington DC (DC)Equinix Metal Network
Timeline · 4 updates
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investigating Jan 22, 2026, 11:07 AM UTC
We have identified an issue at our DC10 Facility, which impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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identified Jan 22, 2026, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 22, 2026, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 22, 2026, 01:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 12:20 PM UTC
- Resolved
- Jan 21, 2026, 02:34 PM UTC
- Duration
- 2h 13m
Affected: Equinix Metal APIAmsterdam (AM)Frankfurt (FR)London (LD)Device ProvisioningParis (PA)Madrid (MD)Helsinki (HE)Stockholm (SK)
Timeline · 4 updates
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identified Jan 21, 2026, 12:20 PM UTC
We have identified an issue affecting the metadata service in select Equinix Metal facilities, including Amsterdam, Madrid, and Frankfurt. This issue may cause certain provisioning and deprovisioning operations to fail. Our engineering teams are actively working on implementing a fix.
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identified Jan 21, 2026, 12:21 PM UTC
We are continuing to work on a fix for this issue.
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identified Jan 21, 2026, 12:34 PM UTC
We are continuing to work on a fix for this issue.
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resolved Jan 21, 2026, 02:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 11:38 PM UTC
- Resolved
- Jan 20, 2026, 11:55 PM UTC
- Duration
- 17m
Affected: Equinix Metal Network
Timeline · 2 updates
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monitoring Jan 20, 2026, 11:38 PM UTC
On January 20th, 2026 at 21:47 UTC, Equinix Metal customers with instances in Metro: SY4 Pod: 1 Rack: 15 may have experienced localized degradation or outage affecting network services. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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resolved Jan 20, 2026, 11:55 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 15, 2026 - Detected by Pingoru
- Jan 15, 2026, 07:05 AM UTC
- Resolved
- Jan 15, 2026, 08:04 AM UTC
- Duration
- 59m
Affected: Silicon Valley (SV)
Timeline · 4 updates
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investigating Jan 15, 2026, 07:05 AM UTC
We are currently investigating this issue.
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identified Jan 15, 2026, 07:06 AM UTC
Equinix Metal has experienced a facility-wide outage that has affected all customer servers in our SV facilities. 3:03
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monitoring Jan 15, 2026, 07:14 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 15, 2026, 08:04 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 23, 2025, 04:14 PM UTC
- Resolved
- Dec 23, 2025, 05:14 PM UTC
- Duration
- 59m
Affected: Silicon Valley (SV)Equinix Metal Network
Timeline · 2 updates
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investigating Dec 23, 2025, 04:14 PM UTC
We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.
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resolved Dec 23, 2025, 05:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 07:57 AM UTC
- Resolved
- Dec 19, 2025, 10:01 AM UTC
- Duration
- 2h 3m
Affected: Washington DC (DC)Equinix Metal Network
Timeline · 4 updates
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investigating Dec 19, 2025, 07:57 AM UTC
We are currently investigating this issue.
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identified Dec 19, 2025, 08:14 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 19, 2025, 08:24 AM UTC
We are tracking an ongoing Equinix Maintenance activity (CHG0111322) for the DC Metro Area. Our engineers are actively monitoring the situation and coordinating with the maintenance team to ensure service stability. We will continue to provide updates as the maintenance progresses. Thank you for your patience and understanding.
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resolved Dec 19, 2025, 10:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 02:47 AM UTC
- Resolved
- Dec 02, 2025, 04:08 AM UTC
- Duration
- 1h 20m
Affected: Washington DC (DC)Equinix Metal Network
Timeline · 4 updates
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investigating Dec 02, 2025, 02:47 AM UTC
We have identified an issue affecting one of our backbone routers at our DC13 Facility, which impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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identified Dec 02, 2025, 02:48 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 02, 2025, 03:38 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 02, 2025, 04:08 AM UTC
This incident has been resolved.
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 02:26 PM UTC
- Resolved
- Nov 18, 2025, 07:51 PM UTC
- Duration
- 5h 25m
Affected: Equinix Metal API
Timeline · 3 updates
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investigating Nov 18, 2025, 02:26 PM UTC
We are currently experiencing an outage affecting the Equinix Metal API and Console due to a Cloudflare service disruption. Our team is actively monitoring the situation and working to restore functionality as soon as possible.
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monitoring Nov 18, 2025, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 18, 2025, 07:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 12:04 PM UTC
- Resolved
- Nov 14, 2025, 12:51 PM UTC
- Duration
- 46m
Affected: Frankfurt (FR)Equinix Metal Network
Timeline · 5 updates
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investigating Nov 14, 2025, 12:04 PM UTC
We have experienced a fault impacting Shared Fabric interconnections in the Frankfurt metro. This issue affected both primary and secondary virtual circuits for some customers. If you have any questions or need assistance, please contact us at [email protected].
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investigating Nov 14, 2025, 12:05 PM UTC
We are continuing to investigate this issue.
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identified Nov 14, 2025, 12:05 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 14, 2025, 12:22 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 14, 2025, 12:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 10:59 AM UTC
- Resolved
- Oct 21, 2025, 03:03 PM UTC
- Duration
- 4h 4m
Affected: New York (NY)Equinix Metal Network
Timeline · 5 updates
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investigating Oct 21, 2025, 10:59 AM UTC
We are currently investigating a connectivity issue affecting stability in NY Metro. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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identified Oct 21, 2025, 11:27 AM UTC
The issue has been identified and a fix is being implemented.
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identified Oct 21, 2025, 12:43 PM UTC
Connectivity is confirmed stable since 1046 UTC. There was a major event in the Equinix backbone network which is being investigated as part of a larger global incident.
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monitoring Oct 21, 2025, 01:13 PM UTC
All services remain stable. There has been confirmed mixed impact to Internet and interconnection services in multiple metros. The estimated period of impact is 1032-1047 UTC. Please reach out to [email protected] for further assistance.
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resolved Oct 21, 2025, 03:03 PM UTC
All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2025, 01:12 PM UTC
- Resolved
- Oct 17, 2025, 01:53 PM UTC
- Duration
- 40m
Affected: Equinix Metal APIEquinix Metal Portal
Timeline · 2 updates
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investigating Oct 17, 2025, 01:46 PM UTC
We are currently experiencing a major outage affecting the Equinix Console . Please bear with us while we address this issue. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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resolved Oct 17, 2025, 01:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 06:55 PM UTC
- Resolved
- Oct 16, 2025, 08:01 PM UTC
- Duration
- 1h 6m
Affected: Equinix Metal NetworkSao Paulo (SP)
Timeline · 4 updates
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investigating Oct 16, 2025, 06:55 PM UTC
We are currently investigating an issue in our Sao Paulo metro.
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identified Oct 16, 2025, 07:06 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 16, 2025, 07:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 16, 2025, 08:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 11, 2025, 12:27 AM UTC
- Resolved
- Oct 11, 2025, 04:16 AM UTC
- Duration
- 3h 49m
Timeline · 5 updates
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investigating Oct 11, 2025, 12:27 AM UTC
Equinix SRE is tracking an incident in TY11 Rack: rk09.p01.ty11 Customers in this rack could be experiencing degradation of redundancy and intermittent interruption of service.
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investigating Oct 11, 2025, 12:29 AM UTC
We are continuing to investigate this issue.
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identified Oct 11, 2025, 12:30 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 11, 2025, 03:31 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 11, 2025, 04:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 02:07 AM UTC
- Resolved
- Sep 30, 2025, 08:55 AM UTC
- Duration
- 6h 47m
Affected: Equinix Metal NetworkSao Paulo (SP)
Timeline · 4 updates
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investigating Sep 30, 2025, 02:07 AM UTC
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.
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identified Sep 30, 2025, 02:17 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 30, 2025, 02:42 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 30, 2025, 08:55 AM UTC
This incident has been resolved.
Read the full incident report →
Notice September 23, 2025 - Detected by Pingoru
- Sep 23, 2025, 08:56 PM UTC
- Resolved
- Sep 23, 2025, 09:50 PM UTC
- Duration
- 53m
Affected: Equinix Metal NetworkMadrid (MD)
Timeline · 4 updates
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investigating Sep 23, 2025, 08:56 PM UTC
We are currently investigating a power issue in the Madrid metro.
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identified Sep 23, 2025, 09:00 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 23, 2025, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 23, 2025, 09:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 02:34 AM UTC
- Resolved
- Sep 23, 2025, 04:15 AM UTC
- Duration
- 1h 41m
Affected: Equinix Metal Network
Timeline · 4 updates
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investigating Sep 23, 2025, 02:34 AM UTC
We have identified an issue affecting one of our Top of Rack (ToR) switches at our NY Facility, which impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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identified Sep 23, 2025, 02:55 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 23, 2025, 03:44 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 23, 2025, 04:15 AM UTC
This incident has been resolved.
Read the full incident report →
Notice September 19, 2025 - Detected by Pingoru
- Sep 19, 2025, 06:56 PM UTC
- Resolved
- Sep 19, 2025, 07:44 PM UTC
- Duration
- 47m
Affected: London (LD)Equinix Metal Network
Timeline · 3 updates
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investigating Sep 19, 2025, 06:56 PM UTC
We are currently investigating a possible issue in London. Customers may experience increased latency and/or packet loss.
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identified Sep 19, 2025, 07:08 PM UTC
The issue has been identified and a fix is being put in place.
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resolved Sep 19, 2025, 07:44 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 19, 2025 - Detected by Pingoru
- Sep 19, 2025, 05:19 AM UTC
- Resolved
- Sep 19, 2025, 05:48 AM UTC
- Duration
- 28m
Affected: Equinix Metal Network
Timeline · 3 updates
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investigating Sep 19, 2025, 05:19 AM UTC
We have identified an issue affecting one of our Top of Rack (ToR) switches at our Madrid Facility. The issue impacted network stability in a limited number of hosts. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
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monitoring Sep 19, 2025, 05:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 19, 2025, 05:48 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2025, 06:46 PM UTC
- Resolved
- Sep 03, 2025, 10:24 PM UTC
- Duration
- 3h 37m
Timeline · 1 update
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resolved Sep 03, 2025, 06:46 PM UTC
At approximately 18:24 UTC on September 3rd 2025, customers in the Sao Paulo metro may have experienced temporary loss of connectivity. This issue was due to a third party circuit outage. Customer traffic was restored at approximately 18:26 UTC. If you have any questions please contact [email protected]
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2025, 02:19 AM UTC
- Resolved
- Aug 28, 2025, 06:47 AM UTC
- Duration
- 4h 27m
Affected: Equinix Metal NetworkSao Paulo (SP)
Timeline · 5 updates
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investigating Aug 28, 2025, 02:19 AM UTC
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.
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identified Aug 28, 2025, 02:33 AM UTC
The issue has been identified and a fix is being implemented.
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identified Aug 28, 2025, 03:11 AM UTC
We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.
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monitoring Aug 28, 2025, 06:17 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 28, 2025, 06:47 AM UTC
This incident has been resolved.
Read the full incident report →
