Resolved after 1 day 17 hours, affecting Frankfurt (FR), on May 9, 2026.
We are currently working with our fiber provider to fully restore services. Customers with only primary ports at this time are impacted. Any customers with primary and secondary services will experience loss of redundancy
Affected components
Update timeline
- investigating May 09, 2026, 07:20 AM UTC
This is related to Maintenance of EQX CHG0125681.
- identified May 09, 2026, 07:21 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 09, 2026, 08:32 PM UTC
We are currently working with our fiber provider to fully restore services. Customers with only primary ports at this time are impacted. Any customers with primary and secondary services will experience loss of redundancy
- resolved May 10, 2026, 11:35 PM UTC
This incident has been resolved.
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