Equinix Metal incident

Primary Shared Fabric Metal Port impacted

Minor Resolved View vendor source →

Equinix Metal experienced a minor incident on September 30, 2025 affecting Equinix Metal Network and Sao Paulo (SP), lasting 6h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 02:07 AM UTC
Resolved
Sep 30, 2025, 08:55 AM UTC
Duration
6h 47m
Detected by Pingoru
Sep 30, 2025, 02:07 AM UTC

Affected components

Equinix Metal NetworkSao Paulo (SP)

Update timeline

  1. investigating Sep 30, 2025, 02:07 AM UTC

    Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.

  2. identified Sep 30, 2025, 02:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2025, 02:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 08:55 AM UTC

    This incident has been resolved.