Resolved after 4 hours 4 minutes, affecting New York (NY) and Equinix Metal Network, on October 21, 2025.
All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.
Affected components
Update timeline
- investigating Oct 21, 2025, 10:59 AM UTC
We are currently investigating a connectivity issue affecting stability in NY Metro. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Oct 21, 2025, 11:27 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2025, 12:43 PM UTC
Connectivity is confirmed stable since 1046 UTC. There was a major event in the Equinix backbone network which is being investigated as part of a larger global incident.
- monitoring Oct 21, 2025, 01:13 PM UTC
All services remain stable. There has been confirmed mixed impact to Internet and interconnection services in multiple metros. The estimated period of impact is 1032-1047 UTC. Please reach out to [email protected] for further assistance.
- resolved Oct 21, 2025, 03:03 PM UTC
All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.
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