Equinix Metal experienced a major incident on October 21, 2025 affecting New York (NY) and Equinix Metal Network, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 10:59 AM UTC
We are currently investigating a connectivity issue affecting stability in NY Metro. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Oct 21, 2025, 11:27 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2025, 12:43 PM UTC
Connectivity is confirmed stable since 1046 UTC. There was a major event in the Equinix backbone network which is being investigated as part of a larger global incident.
- monitoring Oct 21, 2025, 01:13 PM UTC
All services remain stable. There has been confirmed mixed impact to Internet and interconnection services in multiple metros. The estimated period of impact is 1032-1047 UTC. Please reach out to [email protected] for further assistance.
- resolved Oct 21, 2025, 03:03 PM UTC
All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.