Equinix Metal incident

SP Metro Customer Connectivity Loss

Notice Resolved View vendor source →

Equinix Metal experienced a notice incident on September 3, 2025, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 06:46 PM UTC
Resolved
Sep 03, 2025, 10:24 PM UTC
Duration
3h 37m
Detected by Pingoru
Sep 03, 2025, 06:46 PM UTC

Update timeline

  1. resolved Sep 03, 2025, 06:46 PM UTC

    At approximately 18:24 UTC on September 3rd 2025, customers in the Sao Paulo metro may have experienced temporary loss of connectivity. This issue was due to a third party circuit outage. Customer traffic was restored at approximately 18:26 UTC. If you have any questions please contact [email protected]