Equinix Metal incident

Customer provisioning issue in Silicon Valley Metro

Equinix Metal experienced a notice incident on December 23, 2025 affecting Silicon Valley (SV) and Equinix Metal Network, lasting 59m. The incident has been resolved; the full update timeline is below.

Started: Dec 23, 2025, 04:14 PM UTC
Resolved: Dec 23, 2025, 05:14 PM UTC
Duration: 59m
Detected by Pingoru: Dec 23, 2025, 04:14 PM UTC

Affected components

Silicon Valley (SV)Equinix Metal Network

Update timeline

investigating Dec 23, 2025, 04:14 PM UTC

We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.
resolved Dec 23, 2025, 05:14 PM UTC

This incident has been resolved.