Equinix Metal incident
Customer provisioning issue in Silicon Valley Metro
Resolved after 59 minutes, affecting Silicon Valley (SV) and Equinix Metal Network, on December 23, 2025.
We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.
Affected components
Update timeline
- investigating Dec 23, 2025, 04:14 PM UTC
We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.
- resolved Dec 23, 2025, 05:14 PM UTC
This incident has been resolved.
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