Equinix Metal experienced a minor incident on April 14, 2026 affecting Equinix Metal Network and Chicago (CH), lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 04:25 PM UTC
One of the network devices in Chicago (CH3) experienced an unexpected restart. The device has fully recovered, and all services are currently operating normally. Please visit status.equinixmetal.com for further updates or reach out to [email protected] for further assistance.
- identified Apr 14, 2026, 04:27 PM UTC
Customers in this rack with bonded interfaces should have only encountered a loss in redundancy and available through-put for their uplinks. Customers in an unbonded configuration, may have experienced some packet loss while the device recovered.
- resolved Apr 14, 2026, 04:48 PM UTC
At this time the device has recovered and MLAG bonds have been restored. The device has fully recovered, and all services are currently operating normally.