Resolved after 3 days, affecting HR Software, on September 1, 2026.
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
Affected components
Update timeline
- identified Sep 01, 2026, 04:46 AM UTC
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
- identified Sep 01, 2026, 08:09 AM UTC
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
- identified Sep 03, 2026, 04:45 AM UTC
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
- resolved Sep 04, 2026, 05:41 AM UTC
This incident has been resolved.
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