Resolved after 2 hours 3 minutes, affecting Create Pay Run and Create Pay Run and 1 more, on July 20, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Jul 20, 2026, 11:48 PM UTC
We are aware of instances where employee data is not loading in the pay run and are looking into this as a matter of priority.
- identified Jul 21, 2026, 01:08 AM UTC
The businesses impacted are those where a leave category has been deleted but is still being referenced within a pay run (for example, where a leave request has been applied using that deleted leave category). As a temporary workaround, restoring the deleted leave category will allow the pay run to load successfully.
- identified Jul 21, 2026, 01:10 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 21, 2026, 01:51 AM UTC
This incident has been resolved.
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