EmploymentHero incident
Service disruption on onboarding step - Banking details (Australia HR and Payroll customers).
Resolved after 19 hours 2 minutes, affecting HR Software, on July 1, 2026.
The team has found the cause of the issue and the developers are working on a update. In the meantime, if you encounter this issue, follow the steps below to resolve it temporarily. 1. Go into the employee file 2. Go to Pay & Compensation 3. Go to Pay Run details 4. Turn off "Synchronise with Payroll" 5. After the employee has completed their bank details, you can re-enable the sync with payroll.
Affected components
Update timeline
- investigating Jul 01, 2026, 05:04 AM UTC
We are currently experiencing an issue affecting the onboarding workflows on Employment Hero. Initial findings show that it is limited to some organisations only. We have teams investigating the issue. We will provide updates as the situation progresses.
- identified Jul 01, 2026, 06:20 AM UTC
The team has found the cause of the issue and the developers are working on a update. In the meantime, if you encounter this issue, follow the steps below to resolve it temporarily. 1. Go into the employee file 2. Go to Pay & Compensation 3. Go to Pay Run details 4. Turn off "Synchronise with Payroll" 5. After the employee has completed their bank details, you can re-enable the sync with payroll.
- resolved Jul 02, 2026, 12:07 AM UTC
This incident has been resolved.
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