EmploymentHero incident
Candidates are unable to view/open offer letters
Resolved after 3 hours 1 minute, affecting HR Software, on October 6, 2026.
The issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.
Affected components
Update timeline
- investigating Oct 06, 2026, 02:12 AM UTC
We are aware of an issue affecting candidates ability to open/view offer letters and are currently investigating. We will provide an update as soon as we have more information.
- identified Oct 06, 2026, 02:54 AM UTC
We have identified the cause of the issue affecting viewing and opening offer letters. Our team is working on a fix and we will update this page as we make progress.
- monitoring Oct 06, 2026, 05:05 AM UTC
A fix has been deployed for the issue affecting viewing and opening offer letters. We are monitoring the situation to confirm full resolution and will update this page shortly.
- resolved Oct 06, 2026, 05:14 AM UTC
The issue affecting offer letters has been resolved. If you are still experiencing problems, please contact our support team.
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