Elevate Outage History

Elevate crews have located the fiber damage. They will begin repairs shortly.

Outside Plant crews are continuing repairs in the Orchard City area. At this time, the estimated time of restoration (ETR) is 8:00 PM. We will continue to provide updates as more information becomes available. Thank you for your continued patience.

Elevate Network Operations has been made aware of an issue impacting voice service availability on select models of Elevate-provided hardware. Customers affected by this may experience no dial tone and the inability to receive calls. We are engaging the vendor of the impacted equipment to reach a solution and a fix to the problem. We appreciate your patience as we work to restore service. We will post updates as they become available.

The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose and Delta County. This is an upstream provider issue. We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Montrose County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Repair work will be ongoing throughout this evening. Thank you for your patience as our field crews continue working towards full restoration of services.

The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Delta County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs after DMEA power crews give the all-clear. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Elevate Internet field crews have been cleared to begin working on fiber repairs. Repair work will be ongoing throughout this evening. An estimated repair time will be posted as more information becomes available. Thank you for your patience as our field crews continue working towards full restoration of services.

The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: Channel 6 Channel 970 Channel 971 We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose County. The following channel is currently unavailable: -970 Local Access We are working with our upstream partners to gather more information and restore access as quickly as possible.

Our upstream carrier has identified a head-end problem affecting the broadcast for this local channel. We have received a confirmed date for repair, which will be implemented on February 25th. We appreciate your patience as we continue to work closely with our upstream carrier to restore service to this channel.

Upstream providers made half of the intended changes to restore functionality to the 970 West Plains Local Access channel. The next maintenance window to fully restore the channel broadcast will occur on March 4th. We appreciate your patience as we continue to work closely with our upstream carrier to restore service to this channel.

Elevate field crews have identified a damaged fiber path, and repairs are underway.

Service Update – Delta County Channels We are currently experiencing an outage affecting the following Delta channels: Channel 6 – PBS Channel 970 – PBS Kids Channel 971 – Create (KRMA) Our team is actively working with our upstream provider to identify and resolve the issue as quickly as possible. At this time, there is no estimated time for restoration, but updates will be shared as soon as more information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.

The Elevate Network Operations Center (NOC) has identified additional channels impacted by the ongoing TV service disruption in Delta County. The following channels have also been confirmed as unavailable: 5 – MyNetworkTV 7 – ABC 29 – WeatherNation 30 – ESPN HD 31 – ESPN 2 HD 910 – SHOP LC 911 – Twist 950 – CourtTV Mystery 953 – Heroes & Icons 955 – Comet (KWGN) 956 – HSN 2 959 – Laff (KMGH) Our team continues to work closely with our upstream TV services provider to gather more information and restore service as quickly as possible. We will continue to post updates here as they become available.

Following a weather event last night, there was a major power outage in the East Montrose and Cimarron areas. Upon restoration of electric services at 6 am today, the area is now safe for Elevate crews to follow up with repairs on damaged fiber cables impacting roughly 180 Elevate subscribers in the these areas. An estimated time to resolution has not yet been determined. Updates will be posted as they become available.

Elevate crews continue working on repairing the fiber damage in the East Montrose and Cimarron areas. Estimated time to repair is 2 pm. Thank you for your patience as we work towards restoring services.

Fire-related damage has been confirmed. Elevate and DMEA personnel are on-site, but they cannot begin damage assessment and repairs until they are cleared for safe access by emergency personnel. No ETR at this time. Thank you for your patience as we work through this outage event.

Field crews have reported that the Kinikin Fire is contained to the capacity where they can now safely begin restoration efforts, and DMEA teams are preparing to begin repair work. Power-related work is expected to continue through the night, and Elevate crews are expected to begin fiber repair work at first light once the electric work has been completed. A big thank you to emergency response teams, and of course, thank you for your patience as our field crews safely navigate this outage event.

DMEA field crews continue to repair power-related infrastructure. Elevate crews are on site awaiting completion of the power work to start restoring Elevate services. We thank you for your continued patience while working through this outage event.

Power and fiber restoration efforts are still underway. The assessed damage is extensive, and we don't have an estimated time of full service restoration just yet. We appreciate your continued patience. Field Operations continue to work diligently and will provide updates as soon as they have them.

Elevate crews continue to work on restoration efforts. Current service restoration estimates place us at the end of the day today. Thank you for your continued patience as our crews work to resolve this outage event.

The Elevate NOC is aware of an outage on the Elevate TV Platform and is investigating the issue. We will provide updates as they become available. Thank you for your patience as we work to resolve this issue.

Elevate Engineering identified the issue with an upstream carrier, and we are working with them to restore ElevateTV services.

DMEA/Elevate field crews have located fiber damage, and restoration efforts are underway. Thank you for your patience as our crews work through this damage event.

DMEA/Elevate field crews continue to work towards full service restoration. Our estimated time for completed repairs is 4:00 PM this afternoon. Apologies for the inconvenience this event has caused, and thank you for your patience as our crews work through this damage event.

DMEA/Elevate field crews are continuing to work on restoring services related to this outage event. Further updates will be posted as they become available. The current ETR is still 4:00 PM. Thank you for your patience.

DMEA/Elevate field crews are continuing to work on restoring services related to this outage event. Further updates will be posted as they become available. The current ETR is now 5:00 PM. Thank you for your patience.

The Elevate NOC has been notified of an upstream software issue that is negatively impacting Elevate app subscribers. We are actively investigating this event and will post updates as they become available. Currently, these app-related issues do not seem to affect the overall service, we will continue to monitor and post updates as they become available.

We've found the issue affecting ElevateIQ services and are working closely with the app developer to get everything back to normal. We apologize for the inconvenience and will keep you updated as we make progress.

Elevate Outside Plant Crews have located fiber damage and have begun mitigation preparation work. Elevate NOC is awaiting notification from field crews of the estimated time to repair. We will update this status page as updates become available. Thank you for your continued patience as our crews work to restore this outage.

Repair work on this fiber damage event is ongoing. Thank you for your patience as our crews continue to work towards service restoration. Updates will be posted as they become available.

The Elevate NOC has identified the failed head-end equipment and is implementing a fix. We will post updates as they become available. Thank you for your continued patience as we work to resolve this issue.