Elevate experienced a minor incident on March 27, 2025 affecting Elevate Phone, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 27, 2025, 07:48 PM UTC
The Elevate NOC has been made aware of ongoing voice service related issues impacting all subscribers. Our upstream partners are working to mitigate this event and will provide updates as soon as they have them. Thank you for your patience as we work through this degradation event.
- monitoring Mar 27, 2025, 10:36 PM UTC
Our upstream partners have confirmed that their services are now operational, and monitoring to ensure the network's stabilization. Thank you for your patience!
- monitoring Mar 28, 2025, 01:06 AM UTC
Our upstream partner has confirmed that their voice-related services are now stable. We are continuing to monitor the situation.
- monitoring Mar 28, 2025, 03:01 AM UTC
The previously reported phone issue appears to have stabilized. We are continuing to monitor until a complete resolution has been reported from the upstream voice services provider.
- monitoring Mar 28, 2025, 01:29 PM UTC
Complete restoration efforts continue from upstream provider. Elevate Network Operations continues to monitor for stability. If you are experiencing any issues, please call 1-844-386-8744.
- resolved Mar 28, 2025, 07:56 PM UTC
Our upstream carrier has confirmed all systems are operational, and we have observed continous stability on our end. Please reach out to our tech support at 1-844-386-8744 if you are experiencing any issues. We thank you for your patience!