Elevate incident
Fiber Line Damage - Delta County (Orchard City)
Elevate experienced a major incident on May 1, 2026 affecting Delta and Orchard City, Eckert, Austin, lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 04:26 PM UTC
The Elevate Network Operations Center (NOC) has identified a service outage in the Orchard City area. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.
- identified May 01, 2026, 04:53 PM UTC
Elevate crews have located the fiber damage. They will begin repairs shortly.
- identified May 01, 2026, 07:55 PM UTC
Outside Plant crews are continuing repairs in the Orchard City area. At this time, the estimated time of restoration (ETR) is 8:00 PM. We will continue to provide updates as more information becomes available. Thank you for your continued patience.
- resolved May 02, 2026, 12:42 AM UTC
This incident has been resolved.