Is Elevate down?

The Elevate Network Operations Center (NOC) has identified a service outage in the Orchard City area. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Elevate crews have located the fiber damage. They will begin repairs shortly.

Outside Plant crews are continuing repairs in the Orchard City area. At this time, the estimated time of restoration (ETR) is 8:00 PM. We will continue to provide updates as more information becomes available. Thank you for your continued patience.

This incident has been resolved.

Elevate Network Operations has been made aware of an issue impacting voice service availability on select models of Elevate-provided hardware. Customers affected by this may experience no dial tone and the inability to receive calls. We are engaging the vendor of the impacted equipment to reach a solution and a fix to the problem. We appreciate your patience as we work to restore service. We will post updates as they become available.

We believe we have this issue worked out with the vendor. If you are having issues, please don't hesitate to reach out. We will monitor for stability.

This incident has been resolved.

The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose and Delta County. This is an upstream provider issue. We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

A fix has been implemented to address the TV service disruption affecting subscribers in Montrose and Delta County. Services should now be restored. We are actively monitoring the network to ensure stability and will provide additional updates if needed. Thank you again for your patience while we worked to resolve this issue.

This incident has been resolved.

The Elevate Network Operations Center (NOC) has identified an outage impacting subscribers in Montrose and Delta County. Our Network Operations Team is actively working to investigate and resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.

Elevate Engineering had identified fiber damage and has rerouted subscriber traffic. The damaged fiber has been located and repairs are underway. Elevate NOC will continue to monitor the situation and post updates as they become available.

Per our latest report from the Elevate Outside Plant crews and Elevate Engineering, affected services have now been restored. The Elevate Network Operations Center (NOC) will continue to monitor the network and impacted subscribers to ensure stability. If you are still experiencing service issues, please contact our 24-hour Technical Support line at 1-844-386-8744. Thank you for your patience as we worked toward a resolution.

The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Montrose County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Repair work will be ongoing throughout this evening. Thank you for your patience as our field crews continue working towards full restoration of services.

Our field crews have finished repairs in the Montrose County area, and services have been restored. Elevate's Network Operations will continue monitoring to ensure services are fully operational. Thank you for your patience.

This incident has been resolved.