Elevate incident
Fiber Line Damage - Southern Montrose County
Elevate experienced a critical incident on May 5, 2025 affecting Montrose and Elevate Phone and 1 more component, lasting 7h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2025, 04:42 PM UTC
The Elevate NOC has been informed of an outage impacting an area of Southern Montrose County. Updates regarding this outage will be posted here as they become available. Field crews are en route to investigate.
- identified May 05, 2025, 06:26 PM UTC
Elevate Outside Plant Crews have located fiber damage and have begun mitigation preparation work. Elevate NOC is awaiting notification from field crews of the estimated time to repair. We will update this status page as updates become available. Thank you for your continued patience as our crews work to restore this outage.
- identified May 05, 2025, 09:05 PM UTC
Repair work on this fiber damage event is ongoing. Thank you for your patience as our crews continue to work towards service restoration. Updates will be posted as they become available.
- resolved May 05, 2025, 11:46 PM UTC
Per our latest repair crew report, affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution and please reach out via our 24-hr. tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744