Elevate incident
Elevate Service Outage - Montrose and Delta County
Elevate experienced a critical incident on April 2, 2026 affecting Montrose and Cedaredge and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 05:29 PM UTC
The Elevate Network Operations Center (NOC) has identified an outage impacting subscribers in Montrose and Delta County. Our Network Operations Team is actively working to investigate and resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.
- monitoring Apr 02, 2026, 05:37 PM UTC
Elevate Engineering had identified fiber damage and has rerouted subscriber traffic. The damaged fiber has been located and repairs are underway. Elevate NOC will continue to monitor the situation and post updates as they become available.
- resolved Apr 02, 2026, 09:28 PM UTC
Per our latest report from the Elevate Outside Plant crews and Elevate Engineering, affected services have now been restored. The Elevate Network Operations Center (NOC) will continue to monitor the network and impacted subscribers to ensure stability. If you are still experiencing service issues, please contact our 24-hour Technical Support line at 1-844-386-8744. Thank you for your patience as we worked toward a resolution.