Elevate experienced a major incident on July 27, 2025 affecting Montrose and Elevate Phone and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2025, 07:37 PM UTC
The Elevate NOC has been made aware of an outage event impacting Cimarron area subscribers. Fiber damage is suspected, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.
- identified Jul 27, 2025, 09:02 PM UTC
Fire-related damage has been confirmed. Elevate and DMEA personnel are on-site, but they cannot begin damage assessment and repairs until they are cleared for safe access by emergency personnel. No ETR at this time. Thank you for your patience as we work through this outage event.
- identified Jul 28, 2025, 12:45 AM UTC
Field crews have reported that the Kinikin Fire is contained to the capacity where they can now safely begin restoration efforts, and DMEA teams are preparing to begin repair work. Power-related work is expected to continue through the night, and Elevate crews are expected to begin fiber repair work at first light once the electric work has been completed. A big thank you to emergency response teams, and of course, thank you for your patience as our field crews safely navigate this outage event.
- identified Jul 28, 2025, 01:55 PM UTC
DMEA field crews continue to repair power-related infrastructure. Elevate crews are on site awaiting completion of the power work to start restoring Elevate services. We thank you for your continued patience while working through this outage event.
- identified Jul 28, 2025, 04:16 PM UTC
Power and fiber restoration efforts are still underway. The assessed damage is extensive, and we don't have an estimated time of full service restoration just yet. We appreciate your continued patience. Field Operations continue to work diligently and will provide updates as soon as they have them.
- identified Jul 28, 2025, 08:15 PM UTC
Elevate crews continue to work on restoration efforts. Current service restoration estimates place us at the end of the day today. Thank you for your continued patience as our crews work to resolve this outage event.
- resolved Jul 29, 2025, 12:04 AM UTC
Per our latest repair crew report, affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744