Elevate experienced a critical incident on July 8, 2025 affecting Elevate TV, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Elevate TV
Update timeline
- identified Jul 08, 2025, 03:34 PM UTC
The Elevate NOC is aware of an outage on the Elevate TV Platform and is investigating the issue. We will provide updates as they become available. Thank you for your patience as we work to resolve this issue.
- identified Jul 08, 2025, 04:10 PM UTC
Elevate Engineering identified the issue with an upstream carrier, and we are working with them to restore ElevateTV services.
- monitoring Jul 08, 2025, 05:17 PM UTC
Services have been restored, and we will continue to monitor the situation.
- resolved Jul 08, 2025, 07:35 PM UTC
This incident has been resolved.