Elevate Outage History

Elevate had 31 outages in the last 2 years totaling 282h 50m of downtime — averaging 1.3 incidents per month.

There were 31 Elevate outages since June 28, 2024 totaling 282h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.elevateinternet.com

Minor January 17, 2025

TV ESPN HD Channel 30 Pixelation Issues

Detected by Pingoru: Jan 17, 2025, 10:21 PM UTC
Resolved: Jan 22, 2025, 10:24 PM UTC
Duration: 5d

Affected: Elevate TV

Timeline · 2 updates

identified Jan 17, 2025, 10:21 PM UTC

We are aware of pixelization/resolution issues on ESPN HD Channel 030 and working to restore signal quality via satellite communications. We apologize for the inconvenience.
resolved Jan 22, 2025, 10:24 PM UTC

The affected ESPN channels have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for now. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744

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Notice November 7, 2024

TV Channel Down/Missing - Delta County

Detected by Pingoru: Nov 07, 2024, 12:06 AM UTC
Resolved: Nov 07, 2024, 06:04 PM UTC
Duration: 17h 57m

Affected: Elevate TV

Timeline · 3 updates

investigating Nov 07, 2024, 12:06 AM UTC

The Elevate NOC has been made aware of a TV service-related issue that is causing the following channel to not be accessible for Delta County subscribers. -Ch 031 ESPN2HD We are actively working to restore services. We appreciate your patience!
monitoring Nov 07, 2024, 05:30 PM UTC

The following channels for Delta County locals are now broadcasting: -Ch 031 ESPN2HD We will continue to monitor the service and update as necessary. Thank you for your patience!
resolved Nov 07, 2024, 06:04 PM UTC

This incident has been resolved.

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Notice October 7, 2024

Fiber Outage - Crawford Area

Detected by Pingoru: Oct 07, 2024, 05:57 PM UTC
Resolved: Oct 07, 2024, 09:23 PM UTC
Duration: 3h 26m

Affected: Crawford

Timeline · 4 updates

investigating Oct 07, 2024, 05:57 PM UTC

Elevate teams have been made aware of a fiber outage affecting the area of Crawford. Field techs are en route and we will provide updates and an ETA for service restoration as soon as possible. Thank you for your patience as we work to resolve this issue.
identified Oct 07, 2024, 06:11 PM UTC

Field service crews have identified the issue and are currently working to restore services. There is no estimated time of completion at this time. Thank you for your patience!
identified Oct 07, 2024, 08:32 PM UTC

Field service crews are still actively working to restore services. Customers are gradually coming online. Thank you for your patience!
resolved Oct 07, 2024, 09:23 PM UTC

Service has been restored in the Crawford area. If you are experiencing any lingering issues, please get in touch with Elevate Network Operations and we will address it as soon as possible. Thank you!

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Major September 3, 2024

TV Channel Issue - Delta County Locals

Detected by Pingoru: Sep 03, 2024, 06:51 PM UTC
Resolved: Sep 09, 2024, 02:05 PM UTC
Duration: 5d 19h

Affected: Elevate TV

Timeline · 6 updates

investigating Sep 03, 2024, 06:51 PM UTC

The Elevate Network Operations Team is aware of a broadcasting issue affecting Delta County local ABC Channel 7. We are actively working with upstream providers to restore services. We appreciate your patience!
identified Sep 03, 2024, 06:53 PM UTC

The issue has been identified and a fix is being implemented.
identified Sep 03, 2024, 10:18 PM UTC

Our upstream provider is still investigating the cause of the issue with ABC Channel 7 for all Delta County TV customers. We appreciate your patience while we work toward a resolution.
identified Sep 04, 2024, 02:37 PM UTC

The NOC team is aware of a broadcasting issue affecting Delta County local ABC Channel 7. It has also been brought to our attention that Channel 955 CometTV and Channel 956 CHARGE! are also affected. We are actively working with upstream providers to restore services. We appreciate your patience!
identified Sep 05, 2024, 02:17 PM UTC

Our upstream providers have identified the problem and are actively working on implementing a fix. Unfortunately, there is no ETA at this time. We appreciate your patience while they resolve the issue.
resolved Sep 09, 2024, 02:05 PM UTC

The incident has been resolved. All previously affected channels are now accurate and broadcasting appropriately. Please contact Elevate for any further assistance. Thank you for your patience!

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Minor July 10, 2024

Upstream Service Issues

Detected by Pingoru: Jul 10, 2024, 05:40 PM UTC
Resolved: Jul 10, 2024, 07:34 PM UTC
Duration: 1h 53m

Affected: MontroseElevate PhoneElevate TVDeltaOlatheCedaredgeOrchard City, Eckert, AustinHotchkissPaoniaCrawfordDedicated Internet

Timeline · 3 updates

identified Jul 10, 2024, 05:40 PM UTC

The Elevate NOC has been informed of upstream issues impacting subscribers, and our engineering team is actively working to mitigate this event. Relative updates will be posted here as we get them. Thank you for your patience.
monitoring Jul 10, 2024, 06:14 PM UTC

Upstream routes have been restored. We will continue to monitor this event and post updates as needed. Thank you again for your patience as our engineering team and upstream partners worked to resolve this issue.
resolved Jul 10, 2024, 07:34 PM UTC

This incident has been resolved.

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Major June 28, 2024

Hotchkiss - Network outage due to power outage

Detected by Pingoru: Jun 28, 2024, 01:45 AM UTC
Resolved: Jun 28, 2024, 02:00 AM UTC
Duration: 15m

Affected: Hotchkiss

Timeline · 2 updates

identified Jun 28, 2024, 01:45 AM UTC

We are experiencing a network outage due to loss of power in the area.
resolved Jun 28, 2024, 02:00 AM UTC

This incident has been resolved.

Read the full incident report →