Elevate Outage History

Elevate is up right now

Pingoru has recorded 49 incidents for Elevate: 23 in the last 12 months and 4 in the last 90 days.

Source: status.elevateinternet.com

49incidents recorded
23last 12 months
4last 90 days
45 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Elevate in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026333 of 720 (5%)
May 202618 of 744 (1%)
June 202600 of 720 (0%)
July 2026330 of 744 (4%)
August 2026336 of 744 (5%)
September 202600 of 720 (0%)
October 202600 of 575 (0%)

Incidents, newest first

Critical May 5, 2025 Fiber Line Damage - Southern Montrose County 7h 3m Montrose, Elevate Phone, Elevate TV

Started May 05, 2025, 04:42 PM UTC· resolved May 05, 2025, 11:46 PM UTC

  1. investigating May 05, 2025, 04:42 PM UTC

    The Elevate NOC has been informed of an outage impacting an area of Southern Montrose County. Updates regarding this outage will be posted here as they become available. Field crews are en route to investigate.

  2. identified May 05, 2025, 06:26 PM UTC

    Elevate Outside Plant Crews have located fiber damage and have begun mitigation preparation work. Elevate NOC is awaiting notification from field crews of the estimated time to repair. We will update this status page as updates become available. Thank you for your continued patience as our crews work to restore this outage.

  3. identified May 05, 2025, 09:05 PM UTC

    Repair work on this fiber damage event is ongoing. Thank you for your patience as our crews continue to work towards service restoration. Updates will be posted as they become available.

  4. resolved May 05, 2025, 11:46 PM UTC

    Per our latest repair crew report, affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution and please reach out via our 24-hr. tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744

Read the full incident report →

Major April 22, 2025 Head End Equipment Issues - Paonia 1h 26m Elevate Phone, Elevate TV, Paonia

Started Apr 22, 2025, 05:27 PM UTC· resolved Apr 22, 2025, 06:53 PM UTC

  1. investigating Apr 22, 2025, 05:27 PM UTC

    The Elevate NOC has been made aware of an outage event impacting an area of the Town of Paonia. Approximately 100 subscribers are down. Elevate head end equipment is suspected to have failed. Elevate NOC personnel are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.

  2. identified Apr 22, 2025, 05:41 PM UTC

    The Elevate NOC has identified the failed head-end equipment and is implementing a fix. We will post updates as they become available. Thank you for your continued patience as we work to resolve this issue.

  3. resolved Apr 22, 2025, 06:53 PM UTC

    Affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you continue to experience related service issues. Elevate Tech Support = 1-844-386-8744

Read the full incident report →

Notice March 31, 2025 *TEST* - Elevate Internet Status Notification Test 32s Montrose

Started Mar 31, 2025, 07:09 PM UTC· resolved Mar 31, 2025, 07:09 PM UTC

  1. monitoring Mar 31, 2025, 07:09 PM UTC

    This is a test. The Elevate NOC is performing testing related to our notification pages. Thank you for your patience.

  2. resolved Mar 31, 2025, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2025 Upstream Voice Service Degradation 1d Elevate Phone

Started Mar 27, 2025, 07:48 PM UTC· resolved Mar 28, 2025, 07:56 PM UTC

  1. monitoring Mar 27, 2025, 07:48 PM UTC

    The Elevate NOC has been made aware of ongoing voice service related issues impacting all subscribers. Our upstream partners are working to mitigate this event and will provide updates as soon as they have them. Thank you for your patience as we work through this degradation event.

  2. monitoring Mar 27, 2025, 10:36 PM UTC

    Our upstream partners have confirmed that their services are now operational, and monitoring to ensure the network's stabilization. Thank you for your patience!

  3. monitoring Mar 28, 2025, 01:06 AM UTC

    Our upstream partner has confirmed that their voice-related services are now stable. We are continuing to monitor the situation.

  4. monitoring Mar 28, 2025, 03:01 AM UTC

    The previously reported phone issue appears to have stabilized. We are continuing to monitor until a complete resolution has been reported from the upstream voice services provider.

  5. monitoring Mar 28, 2025, 01:29 PM UTC

    Complete restoration efforts continue from upstream provider. Elevate Network Operations continues to monitor for stability. If you are experiencing any issues, please call 1-844-386-8744.

  6. resolved Mar 28, 2025, 07:56 PM UTC

    Our upstream carrier has confirmed all systems are operational, and we have observed continous stability on our end. Please reach out to our tech support at 1-844-386-8744 if you are experiencing any issues. We thank you for your patience!

Read the full incident report →

Minor January 17, 2025 TV ESPN HD Channel 30 Pixelation Issues 5d Elevate TV

Started Jan 17, 2025, 10:21 PM UTC· resolved Jan 22, 2025, 10:24 PM UTC

  1. identified Jan 17, 2025, 10:21 PM UTC

    We are aware of pixelization/resolution issues on ESPN HD Channel 030 and working to restore signal quality via satellite communications. We apologize for the inconvenience.

  2. resolved Jan 22, 2025, 10:24 PM UTC

    The affected ESPN channels have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for now. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744

Read the full incident report →

Notice November 7, 2024 TV Channel Down/Missing - Delta County 17h 57m Elevate TV

Started Nov 07, 2024, 12:06 AM UTC· resolved Nov 07, 2024, 06:04 PM UTC

  1. investigating Nov 07, 2024, 12:06 AM UTC

    The Elevate NOC has been made aware of a TV service-related issue that is causing the following channel to not be accessible for Delta County subscribers. -Ch 031 ESPN2HD We are actively working to restore services. We appreciate your patience!

  2. monitoring Nov 07, 2024, 05:30 PM UTC

    The following channels for Delta County locals are now broadcasting: -Ch 031 ESPN2HD We will continue to monitor the service and update as necessary. Thank you for your patience!

  3. resolved Nov 07, 2024, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →