Elevate experienced a major incident on February 9, 2026 affecting Elevate Phone and Elevate TV and 1 more component, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2026, 06:33 PM UTC
The Elevate Network Operations Center (NOC) has identified a service outage affecting the Hotchkiss area. Approximately 100 subscribers are currently without service. Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.
- identified Feb 09, 2026, 08:00 PM UTC
Elevate field crews have identified a damaged fiber path, and repairs are underway.
- monitoring Feb 09, 2026, 09:08 PM UTC
A fix has been implemented, and all impacted customers are back online as of this time. We will continue to monitor the situation until the end of the day. Thank you for your patience.
- resolved Feb 10, 2026, 01:19 AM UTC
This incident has been resolved.