Elevate experienced a major incident on April 28, 2026 affecting Elevate Phone, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 28, 2026, 09:23 PM UTC
Elevate Network Operations has been made aware of an issue impacting voice service availability on select models of Elevate-provided hardware. Customers affected by this may experience no dial tone and the inability to receive calls. We are engaging the vendor of the impacted equipment to reach a solution and a fix to the problem. We appreciate your patience as we work to restore service. We will post updates as they become available.
- monitoring Apr 28, 2026, 09:59 PM UTC
We believe we have this issue worked out with the vendor. If you are having issues, please don't hesitate to reach out. We will monitor for stability.
- resolved Apr 29, 2026, 10:05 PM UTC
This incident has been resolved.