Elevate experienced a major incident on March 22, 2026 affecting Montrose, lasting 9h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 22, 2026, 04:52 PM UTC
The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Montrose County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.
- identified Mar 22, 2026, 10:40 PM UTC
Repair work will be ongoing throughout this evening. Thank you for your patience as our field crews continue working towards full restoration of services.
- monitoring Mar 23, 2026, 12:55 AM UTC
Our field crews have finished repairs in the Montrose County area, and services have been restored. Elevate's Network Operations will continue monitoring to ensure services are fully operational. Thank you for your patience.
- resolved Mar 23, 2026, 02:19 AM UTC
This incident has been resolved.