Elevate incident
TV Channels Down - All Elevate TV Subscribers
Elevate experienced a critical incident on November 20, 2025 affecting Elevate TV, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2025, 01:37 PM UTC
The Elevate Network Operations Center (NOC) is currently aware of an issue impacting TV service for subscribers. Our TV services are temporarily unavailable due to an outage with our upstream TV provider. Their teams are actively working to resolve the issue, and we are monitoring the situation closely. We will continue to post updates here as they become available. Thank you for your patience while restoration efforts are underway.
- investigating Nov 20, 2025, 04:05 PM UTC
We are currently working with our upstream TV service carrier to isolate the root cause of the outage. Their engineering teams are actively engaged, and we will provide additional information as soon as it becomes available. Thank you for your continued patience.
- monitoring Nov 20, 2025, 05:52 PM UTC
Our upstream provider has resolved the issue, and TV service has been fully restored. The Elevate Network Operations Center (NOC) will continue to closely monitor the situation to ensure service quality remains stable. Thank you for your patience during this incident.
- resolved Nov 20, 2025, 07:58 PM UTC
This incident has been resolved.