DroneDeploy Outage History

DroneDeploy is up right now

There were 10 DroneDeploy outages since February 5, 2026 totaling 57h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dronedeploy.com

Major April 22, 2026

Unable to embed projects in Procore

Detected by Pingoru
Apr 22, 2026, 11:03 PM UTC
Resolved
Apr 22, 2026, 11:35 PM UTC
Duration
31m
Affected: App Market & Integrations
Timeline · 3 updates
  1. investigating Apr 22, 2026, 11:03 PM UTC

    Some users may be experiencing an issue where they get an error when attempting to embed a DroneDeploy project into Procore. The error reads, "Page cannot be embedded." Engineering is investigating.

  2. identified Apr 22, 2026, 11:13 PM UTC

    The issue has been identified and a resolution is being implemented.

  3. resolved Apr 22, 2026, 11:35 PM UTC

    Between 11:00AM PT and 4:30PM PT, some users may have experienced an issue where they got an error when attempting to embed a DroneDeploy project into Procore. This issue has been resolved. Please try your embed again.

Read the full incident report →

Major April 20, 2026

Some aerial data uploads failing when using Smart Uploader

Detected by Pingoru
Apr 20, 2026, 05:36 PM UTC
Resolved
Apr 20, 2026, 08:35 PM UTC
Duration
2h 58m
Affected: Uploads
Timeline · 3 updates
  1. investigating Apr 20, 2026, 05:36 PM UTC

    Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.

  2. monitoring Apr 20, 2026, 06:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 08:35 PM UTC

    Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.

Read the full incident report →

Major April 18, 2026

Login via Procore and Autodesk not working on web app

Detected by Pingoru
Apr 18, 2026, 12:14 AM UTC
Resolved
Apr 18, 2026, 04:14 AM UTC
Duration
4h
Affected: Authentication
Timeline · 2 updates
  1. investigating Apr 18, 2026, 12:14 AM UTC

    Some users may be experiencing an issue where attempting to log in to DroneDeploy's web app via Procore or Autodesk results in a blank, white screen. The current workaround is to request a password reset on the username and password login flow and log in directly. Engineering is investigating the issue.

  2. resolved Apr 18, 2026, 04:14 AM UTC

    Between April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as expected.

Read the full incident report →

Major April 8, 2026

DroneDeploy Support unable to receive inbound email

Detected by Pingoru
Apr 08, 2026, 05:20 PM UTC
Resolved
Apr 08, 2026, 11:45 PM UTC
Duration
6h 25m
Affected: Support: Live Chat/Phone/Tickets
Timeline · 2 updates
  1. investigating Apr 08, 2026, 05:20 PM UTC

    Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.

  2. resolved Apr 08, 2026, 11:45 PM UTC

    Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.

Read the full incident report →

Critical March 17, 2026

Safety AI Reports not being delivered

Detected by Pingoru
Mar 17, 2026, 05:53 PM UTC
Resolved
Mar 17, 2026, 09:43 PM UTC
Duration
3h 49m
Affected: Safety AI
Timeline · 3 updates
  1. investigating Mar 17, 2026, 05:53 PM UTC

    Some users may be experiencing an issue where Safety AI reports are not being delivered. Engineering is investigating.

  2. identified Mar 17, 2026, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 17, 2026, 09:43 PM UTC

    Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.

Read the full incident report →

Minor March 3, 2026

Delays in Safety AI report delivery

Detected by Pingoru
Mar 03, 2026, 06:28 PM UTC
Resolved
Mar 04, 2026, 03:05 AM UTC
Duration
8h 37m
Affected: Safety AI
Timeline · 2 updates
  1. identified Mar 03, 2026, 06:28 PM UTC

    Some users may be experiencing delays in Safety AI report delivery exceeding 24 hours. Engineering is actively working to address this issue.

  2. resolved Mar 04, 2026, 03:05 AM UTC

    Safety AI is no longer experiencing delays with report delivery. We appreciate your patience.

Read the full incident report →

Notice February 27, 2026

Robot service calls failing

Detected by Pingoru
Feb 27, 2026, 11:19 PM UTC
Resolved
Feb 27, 2026, 09:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2026, 11:19 PM UTC

    Between 1:45PM and 3:05PM Pacific Time (21:45 - 23:05 UTC), some users may have noted failure of robot service calls. Engineering has taken action to resolve the issue.

Read the full incident report →

Critical February 12, 2026

Safety AI Delayed Processing

Detected by Pingoru
Feb 12, 2026, 09:12 PM UTC
Resolved
Feb 13, 2026, 09:57 PM UTC
Duration
1d
Affected: Safety AI
Timeline · 4 updates
  1. identified Feb 12, 2026, 09:12 PM UTC

    Safety AI is currently not operational due to a partial outage in our underlying model provider. Customers are still able to review existing data, but new reports are delayed. We are actively developing workarounds.

  2. identified Feb 12, 2026, 11:25 PM UTC

    Beginning on Feb. 11, 2026, at 1:00PM PST (21:00 UTC), new Safety AI reports are not being delivered due to a partial outage with a third-party vendor. Engineering is actively developing a workaround to restore functionality. We are treating this with the highest urgency and appreciate your patience.

  3. monitoring Feb 13, 2026, 09:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2026, 09:57 PM UTC

    Between 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to address the issue, and all queued reports are being reprocessed. We appreciate your patience.

Read the full incident report →

Notice February 9, 2026

Ground App standard photo upload issue

Detected by Pingoru
Feb 09, 2026, 10:00 PM UTC
Resolved
Feb 09, 2026, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 09, 2026, 10:00 PM UTC

    Between Wednesday, Feb. 4, 10:38 AM PST and Friday, Feb. 6,11:15 AM PST (Feb. 04, 18:38 - Feb. 06, 19:15 UTC), when users uploaded multiple standard photos at once, only one photo per level/project was saved, and the rest of the photos in that batch did not reach our servers. The issue has been resolved by our engineering team, and new uploads are now working normally.

Read the full incident report →

Minor February 5, 2026

Outdated Enterprise Analytics Data

Detected by Pingoru
Feb 05, 2026, 07:41 PM UTC
Resolved
Feb 06, 2026, 02:12 AM UTC
Duration
6h 31m
Affected: Enterprise Analytics Dashboard
Timeline · 2 updates
  1. investigating Feb 05, 2026, 07:41 PM UTC

    Some users of the Enterprise Analytics dashboard may see data that is up to 2.5 days old due to an infrastructure update. A fix is being deployed to quickly refresh the data and ensure it remains up to date.

  2. resolved Feb 06, 2026, 02:12 AM UTC

    A fix has been implemented to ensure a complete refresh of all Enterprise Analytics dashboard data. Please allow several hours for the dashboard to fully refresh.

Read the full incident report →

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