DroneDeploy Outage History
DroneDeploy is up right nowPingoru has recorded 52 incidents for DroneDeploy: 39 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 14 of 720 (2%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 6 | 17 of 720 (2%) |
| July 2026 | 3 | 8 of 744 (1%) |
| August 2026 | 3 | 21 of 744 (3%) |
| September 2026 | 4 | 38 of 720 (5%) |
| October 2026 | 4 | 220 of 548 (40%) |
Incidents, newest first
Critical March 17, 2026 Safety AI Reports not being delivered 3h 49m Safety AI
Started Mar 17, 2026, 05:53 PM UTC· resolved Mar 17, 2026, 09:43 PM UTC
- investigating Mar 17, 2026, 05:53 PM UTC
Some users may be experiencing an issue where Safety AI reports are not being delivered. Engineering is investigating.
- identified Mar 17, 2026, 06:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 17, 2026, 09:43 PM UTC
Between 2:30am and 2:37pm Pacific Time (09:30 and 21:37 UTC), some users may have experienced an issue where Safety AI reports were not delivered. Engineering has resolved the underlying defect, and reports are now being delivered as expected. All undelivered reports will be run retroactively. There is no need to resubmit your request. Thanks for your patience.
Minor March 3, 2026 Delays in Safety AI report delivery 8h 37m Safety AI
Started Mar 03, 2026, 06:28 PM UTC· resolved Mar 04, 2026, 03:05 AM UTC
- identified Mar 03, 2026, 06:28 PM UTC
Some users may be experiencing delays in Safety AI report delivery exceeding 24 hours. Engineering is actively working to address this issue.
- resolved Mar 04, 2026, 03:05 AM UTC
Safety AI is no longer experiencing delays with report delivery. We appreciate your patience.
Notice February 27, 2026 Robot service calls failing 9h 20m
Started Feb 27, 2026, 01:45 PM UTC· resolved Feb 27, 2026, 11:05 PM UTC
- resolved Feb 27, 2026, 11:19 PM UTC
Between 1:45PM and 3:05PM Pacific Time (21:45 - 23:05 UTC), some users may have noted failure of robot service calls. Engineering has taken action to resolve the issue.
Critical February 12, 2026 Safety AI Delayed Processing 1d Safety AI
Started Feb 12, 2026, 09:12 PM UTC· resolved Feb 13, 2026, 09:57 PM UTC
- identified Feb 12, 2026, 09:12 PM UTC
Safety AI is currently not operational due to a partial outage in our underlying model provider. Customers are still able to review existing data, but new reports are delayed. We are actively developing workarounds.
- identified Feb 12, 2026, 11:25 PM UTC
Beginning on Feb. 11, 2026, at 1:00PM PST (21:00 UTC), new Safety AI reports are not being delivered due to a partial outage with a third-party vendor. Engineering is actively developing a workaround to restore functionality. We are treating this with the highest urgency and appreciate your patience.
- monitoring Feb 13, 2026, 09:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 09:57 PM UTC
Between 02/11/2026 at 1:00PM PST (21:00 UTC) and 02/13/2026 at 12:28AM PST (08:28 UTC), new Safety AI reports were not being delivered due to a partial outage with a third-party vendor. Engineering has made updates to address the issue, and all queued reports are being reprocessed. We appreciate your patience.
Notice February 9, 2026 Ground App standard photo upload issue 37m
Started Feb 09, 2026, 06:38 PM UTC· resolved Feb 09, 2026, 07:15 PM UTC
- resolved Feb 09, 2026, 10:00 PM UTC
Between Wednesday, Feb. 4, 10:38 AM PST and Friday, Feb. 6,11:15 AM PST (Feb. 04, 18:38 - Feb. 06, 19:15 UTC), when users uploaded multiple standard photos at once, only one photo per level/project was saved, and the rest of the photos in that batch did not reach our servers. The issue has been resolved by our engineering team, and new uploads are now working normally.
Minor February 5, 2026 Outdated Enterprise Analytics Data 6h 31m Enterprise Analytics Dashboard
Started Feb 05, 2026, 07:41 PM UTC· resolved Feb 06, 2026, 02:12 AM UTC
- investigating Feb 05, 2026, 07:41 PM UTC
Some users of the Enterprise Analytics dashboard may see data that is up to 2.5 days old due to an infrastructure update. A fix is being deployed to quickly refresh the data and ensure it remains up to date.
- resolved Feb 06, 2026, 02:12 AM UTC
A fix has been implemented to ensure a complete refresh of all Enterprise Analytics dashboard data. Please allow several hours for the dashboard to fully refresh.
Minor January 16, 2026 Projects not loading on Ground App v2.229.0 5h 49m Ground App
Started Jan 16, 2026, 07:07 PM UTC· resolved Jan 17, 2026, 12:57 AM UTC
- investigating Jan 16, 2026, 07:07 PM UTC
Some users may be experiencing an issue on the newest version of the DroneDeploy Ground App (v2.229.0) where the projects list is not loading, resulting in a blank, white screen. Engineering is investigating. As a workaround, users can 'force quit' and reopen the app, which will allow the project list to load as usual.
- resolved Jan 17, 2026, 12:57 AM UTC
Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected. We appreciate your patience.
Minor January 12, 2026 Export delays 59m Exports
Started Jan 12, 2026, 08:18 PM UTC· resolved Jan 12, 2026, 09:18 PM UTC
- investigating Jan 12, 2026, 08:18 PM UTC
Some users may be experiencing failures when attempting to export files from DroneDeploy. Engineering is actively investigating the issue.
- investigating Jan 12, 2026, 09:18 PM UTC
Between 6:00 AM and 12:30 PM Pacific, some users may have experienced export delays. The issue has been resolved.
- resolved Jan 12, 2026, 09:18 PM UTC
This incident has been resolved.
Critical December 15, 2025 Export failures 10m Exports
Started Dec 15, 2025, 01:31 AM UTC· resolved Dec 15, 2025, 01:41 AM UTC
- investigating Dec 15, 2025, 01:31 AM UTC
Some users may be experiencing an issue with exports failing. Engineering is addressing the issue.
- resolved Dec 15, 2025, 01:41 AM UTC
Between 4:00PM and 5:25PM PT (00:00 - 01:25 UTC) some users may have experienced export failures. All failed exports have been restarted. Please allow a couple of hours for exports to complete.
Major December 10, 2025 Intermittent PPK Processing failures due to third party provider instability 1d 15h High Accuracy
Started Dec 10, 2025, 01:35 AM UTC· resolved Dec 11, 2025, 05:11 PM UTC
- investigating Dec 10, 2025, 01:35 AM UTC
Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.
- monitoring Dec 11, 2025, 03:50 PM UTC
Our third-party PPK provider has reported that the service is functioning again and we are seeing successfully processed PPK maps. Our Engineering team will continue to monitor to ensure stability. All impacted maps will be reprocessed throughout the day today. We appreciate your patience.
- resolved Dec 11, 2025, 05:11 PM UTC
Between 1:00PM PST on 12/09 and 1:00AM PST on 12/11 (21:00 UTC on 12/09 and 09:00 UTC on 12/11), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.
Minor December 1, 2025 Dock Drones not writing flight logs 1h 1m Dock Automation
Started Dec 01, 2025, 03:55 AM UTC· resolved Dec 01, 2025, 04:56 AM UTC
- investigating Dec 01, 2025, 03:55 AM UTC
Some users of Dock Drones may notice that flight logs are not being uploaded. Engineering is investigating.
- resolved Dec 01, 2025, 04:56 AM UTC
On Sunday, November 30th, between 4:00pm and 8:40pm PST (12/01/2025 00:00 and 4:40 UTC), some users may have noted that flight logs were not uploaded to Dock Drones. The issue was corrected and flight log data captured during that window is being backfilled. Please allow a few hours for that data backfill to complete.
Major November 18, 2025 Intermittent availability issues due to global Cloudflare incident 6h 38m Map Processing, Web Server, APIs, Exports and 6 more
Started Nov 18, 2025, 12:20 PM UTC· resolved Nov 18, 2025, 06:59 PM UTC
- investigating Nov 18, 2025, 12:20 PM UTC
Some users may be experiencing intermittent issues accessing a variety of DroneDeploy's apps and services due to the Global Cloudflare service incident. Our Engineering team is closely monitoring the situation and looking for opportunities to mitigate impact when possible. We appreciate your patience. https://www.cloudflarestatus.com/
- identified Nov 18, 2025, 02:25 PM UTC
Our Engineering team is continuing to monitor the status of the Cloudflare incident. In the meantime, users may continue to experience intermittent issues accessing DroneDeploy apps and services. Thank you for your patience.
- monitoring Nov 18, 2025, 04:04 PM UTC
At this time, systems have stabilized and all DroneDeploy apps are services are operational. DroneDeploy Engineering is continuing to monitor closely for any follow-on impacts and will provide further updates as appropriate.
- resolved Nov 18, 2025, 06:59 PM UTC
Between 3:38AM and 6:30AM Pacific Time (11:38 and 14:30 UTC) some users may have experienced intermittent issues accessing a variety of DroneDeploy's apps and services due to the Global Cloudflare service incident. Cloudflare has declared the incident over and all services are confirmed stable.
Major October 20, 2025 DroneDeploy.com and other services unavailable 6h 28m Support: Live Chat/Phone/Tickets, DroneDeploy.com
Started Oct 20, 2025, 03:39 PM UTC· resolved Oct 20, 2025, 10:08 PM UTC
- investigating Oct 20, 2025, 03:39 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 04:12 PM UTC
Due to the global AWS outage, some users may have issues accessing DroneDeploy.com. To log in to DroneDeploy, visit https://www.dronedeploy.com/app2/ directly. Some users may also have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: [email protected].
- monitoring Oct 20, 2025, 06:12 PM UTC
DroneDeploy.com has stabilized and we are monitoring closely. Support via live chat or over the phone continues to be intermittently unavailable. Please email DroneDeploy Support for assistance in the meantime: [email protected].
- monitoring Oct 20, 2025, 09:46 PM UTC
Our third party support platform is continuing to be impacted by the global AWS outage. Some users may have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: [email protected].
- resolved Oct 20, 2025, 10:08 PM UTC
Between 8:34AM and 3:00PM PDT (15:34 and 22:00 UTC) some users may have experienced issues loading DroneDeploy.com or contacting our Support team via live chat or phone due to the global AWS outage. All services have returned to normal. We appreciate your patience.
Minor September 22, 2025 PPK Processing failures due to third party outage 19h 40m High Accuracy
Started Sep 22, 2025, 09:20 PM UTC· resolved Sep 23, 2025, 05:01 PM UTC
- investigating Sep 22, 2025, 09:20 PM UTC
Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.
- resolved Sep 23, 2025, 05:01 PM UTC
Between 09/22 at 7:00AM PT and 09/23 at 10:00AM PT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.
Minor September 9, 2025 GCP processing issues 6d 2h Uploads
Started Sep 09, 2025, 07:38 PM UTC· resolved Sep 15, 2025, 10:06 PM UTC
- investigating Sep 09, 2025, 07:38 PM UTC
We are aware of a few issues when using GCPs in map processing: - GCP tagging is sometimes not working as expected - GCPs (including custom grids) are converted to WGS84 when uploading - The default CRS when uploading GCPs is WGS84 Engineering is actively working to correct these issues with the highest priority. Thank you for your patience.
- resolved Sep 15, 2025, 10:06 PM UTC
Between 08/29/2025 and 09/15/2025, some users may have experienced the following issues: - GCP tagging is sometimes not working as expected - GCPs (including custom grids) are converted to WGS84 when uploading - The default CRS when uploading GCPs is WGS84 Engineering has corrected the underlying issue, and no further action is needed. We appreciate your patience.
Critical August 1, 2025 DroneDeploy not loading 1h 21m Web Server, Uploads, Automate, Web Application and 2 more
Started Aug 01, 2025, 04:33 PM UTC· resolved Aug 01, 2025, 05:55 PM UTC
- investigating Aug 01, 2025, 04:33 PM UTC
Some users may be experiencing an issue where the DroneDeploy app is not loading on web or mobile. Engineering is aware an actively investigating.
- identified Aug 01, 2025, 04:57 PM UTC
Engineering has identified the cause of the issue and is implementing a fix. Users may start to see functionality come back online. We will continue to monitor to ensure stability moving forward.
- monitoring Aug 01, 2025, 05:11 PM UTC
The DroneDeploy web and mobile apps are stabilizing and uploads are also working again. Engineering is continuing to monitor.
- resolved Aug 01, 2025, 05:55 PM UTC
Between 9:00AM PDT to 10:35 PDT (16:00 - 17:35 UTC) some users may have experienced difficulties loading the DroneDeploy web and mobile apps. Uploads, exports, and map processing may also have been affected. If you are expecting a map delivery, please allow some time and then attempt your upload again. The underlying cause has been corrected and no further impact is expected. We appreciate your patience.
Critical June 12, 2025 DroneDeploy impacted by third party system outage 3h 18m Map Processing, Web Server, APIs, Exports and 15 more
Started Jun 12, 2025, 06:38 PM UTC· resolved Jun 12, 2025, 09:56 PM UTC
- investigating Jun 12, 2025, 06:38 PM UTC
DroneDeploy is currently impacted by a third-party system outage that is affecting other parts of the internet. Some impacts could include being unable to load the DroneDeploy web or mobile apps, maps not processing, and reports not being received.
- monitoring Jun 12, 2025, 07:32 PM UTC
Some DroneDeploy services are starting to come back up, like processing and uploads. However, there are still significant impacts. We advise waiting for further stabilization before proceeding with capture, upload, or processing activities.
- resolved Jun 12, 2025, 09:56 PM UTC
Between 11:20 AM and approximately 2:00 PM PDT (18:20 and 21:00 UTC), some users may have experienced issues accessing DroneDeploy apps and services, including uploads, processing, reports, and others. This issue was related to a wider internet infrastructure outage, including Cloudflare. We anticipate no further impact.
Minor June 2, 2025 Map Processing Delays 39m Map Processing, Walks
Started Jun 02, 2025, 09:41 PM UTC· resolved Jun 02, 2025, 10:21 PM UTC
- investigating Jun 02, 2025, 09:41 PM UTC
Some users may be seeing delays in map or walk processing, beginning at approximately 1:00 PM Pacific Time (20:00 UTC). Engineering is actively investigating.
- resolved Jun 02, 2025, 10:21 PM UTC
Our Engineering team has confirmed there is no customer-facing impact for the reported issue. We apologize for the incorrect incident notification.
Minor May 31, 2025 Live Maps not processing 1h 39m Map Processing
Started May 31, 2025, 12:03 AM UTC· resolved May 31, 2025, 01:42 AM UTC
- investigating May 31, 2025, 12:03 AM UTC
Some users may be experiencing an issue when using Live Map, where the map is viewable during flight but does not sync for later viewing. Engineering is actively investigating.
- resolved May 31, 2025, 01:42 AM UTC
Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.
Major May 5, 2025 Slow or stalled uploads from Dock Automation 53m Dock Automation
Started May 05, 2025, 06:59 PM UTC· resolved May 05, 2025, 07:52 PM UTC
- investigating May 05, 2025, 06:59 PM UTC
Some users may be experiencing slow or stalled uploads from Dock Automation flights. Engineering is actively taking steps to remediate.
- resolved May 05, 2025, 07:52 PM UTC
Between 6:58AM and 12:14PM Pacific Time ( 13:58 and 19:14 UTC), some users may have experienced slow or stalled uploads from their Dock Automation flights. Engineering has applied some changes to prevent this issue; all uploads should have returned to normal. We appreciate your patience.
Minor May 2, 2025 Slow uploads from Dock Automation 7h 15m Dock Automation
Started May 02, 2025, 08:57 PM UTC· resolved May 03, 2025, 04:12 AM UTC
- identified May 02, 2025, 08:57 PM UTC
Some users of Dock Automation may be experiencing extremely slow uploads. Engineering is actively engaged and working on a resolution.
- identified May 03, 2025, 04:11 AM UTC
The issue has been resolved. Uploads should be back to normal.
- resolved May 03, 2025, 04:12 AM UTC
This incident has been resolved.
Major March 15, 2025 Overlay export failures 52m Exports
Started Mar 15, 2025, 04:20 PM UTC· resolved Mar 15, 2025, 05:13 PM UTC
- monitoring Mar 15, 2025, 04:20 PM UTC
Beginning Friday, March 14, at 5:00 PM PT, some users may have been experiencing an issue with exports containing overlays failing. Engineering has identified and corrected the issue and is currently monitoring it to ensure stability of this functionality. All failed exports will be automatically queued for completion, and no action is needed on the part of the user.
- resolved Mar 15, 2025, 05:13 PM UTC
Between 5:00 PM PT on Friday, March 14 and 10:00 AM PT on Saturday, March 15, some users may have experienced an issue with exporting overlays. Engineering has determined that scope was limited to an isolated handful of maps. No further impact is expected.
Minor February 27, 2025 Walk and Safety AI processing delays 1h 3m Reports, Walks
Started Feb 27, 2025, 06:33 PM UTC· resolved Feb 27, 2025, 07:36 PM UTC
- investigating Feb 27, 2025, 06:33 PM UTC
Some users may be experiencing delays with the processing and delivery of Walks and Safety AI reports. Engineering is actively investigating, and we appreciate your patience.
- resolved Feb 27, 2025, 07:36 PM UTC
Between 10:23 AM and 11:33 AM Pacific Time (18:23 and 19:33 UTC), some users may have experienced delays in processing and delivery of Walks and Safety AI reports. This issue has been resolved, and no further impact is expected. Walks and Safety AI reports will backfill over the next few hours.