DroneDeploy had 47 outages in the last 2 years totaling 34h 43m of downtime — averaging 1.9 incidents per month.
There were 47 DroneDeploy outages since July 23, 2024 totaling 34h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users may be seeing delays in map or walk processing, beginning at approximately 1:00 PM Pacific Time (20:00 UTC). Engineering is actively investigating.
Our Engineering team has confirmed there is no customer-facing impact for the reported issue. We apologize for the incorrect incident notification.
Some users may be experiencing an issue when using Live Map, where the map is viewable during flight but does not sync for later viewing. Engineering is actively investigating.
Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.
Some users may be experiencing slow or stalled uploads from Dock Automation flights. Engineering is actively taking steps to remediate.
Between 6:58AM and 12:14PM Pacific Time ( 13:58 and 19:14 UTC), some users may have experienced slow or stalled uploads from their Dock Automation flights. Engineering has applied some changes to prevent this issue; all uploads should have returned to normal. We appreciate your patience.
Some users of Dock Automation may be experiencing extremely slow uploads. Engineering is actively engaged and working on a resolution.
The issue has been resolved. Uploads should be back to normal.
This incident has been resolved.
Beginning Friday, March 14, at 5:00 PM PT, some users may have been experiencing an issue with exports containing overlays failing. Engineering has identified and corrected the issue and is currently monitoring it to ensure stability of this functionality. All failed exports will be automatically queued for completion, and no action is needed on the part of the user.
Between 5:00 PM PT on Friday, March 14 and 10:00 AM PT on Saturday, March 15, some users may have experienced an issue with exporting overlays. Engineering has determined that scope was limited to an isolated handful of maps. No further impact is expected.
Some users may be experiencing delays with the processing and delivery of Walks and Safety AI reports. Engineering is actively investigating, and we appreciate your patience.
Between 10:23 AM and 11:33 AM Pacific Time (18:23 and 19:33 UTC), some users may have experienced delays in processing and delivery of Walks and Safety AI reports. This issue has been resolved, and no further impact is expected. Walks and Safety AI reports will backfill over the next few hours.
Some users may currently be seeing delays with map processing or completion of exports from DroneDeploy. Engineering is actively investigating.
Processing has been restarted and delayed maps and exports are starting to move through the system again.
Between February 22nd at noon and 2:00PM Pacific Time on February 23 (20:00 on 2/22 and 22:00 on 2/23 UTC) some users may have experienced delays in map processing and/or export delays and failures. Engineering has resolved this and we expect all queued maps to complete without further intervention.
3D Contours and Elevations are not loading in the web portal.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Some users of Privacy Mode for Walks may be experiencing an issue where the blurring of faces is not being applied as expected. Engineering already has a fix in progress for this issue. In the meantime, any Walks that need blurring may be submitted to DroneDeploy support by emailing [email protected].
On recent Walks, some users of Privacy Mode for Walks may have experienced an issue where the blurring of faces was applied as expected. Engineering has completed a fix for this issue moving forward. All affected walks will be rerun to apply appropriate blurring, which will take 24-48 hours. If you need urgent correction, please contact [email protected].
Between 11:21am and 3:00pm Pacific Time (19:21 and 23:00 UTC) some users may have experienced intermittent and unpredictable issues with the availability of some paid features such as organization management, use of GCPs, and others. Engineering will continue to monitor to ensure availability.
Some enterprise users may be experiencing an issue where options to administer their DroneDeploy organization are missing from the left side panel. Engineering is actively investigating.
Between 11:21am and 12:37pm Pacific Time (19:21 and 20:37 UTC), some users experienced loss of access to Enterprise Organization Administration options.Engineering has reverted the change that caused the issue and no further impact is expected.
Some users may be experiencing an issue on our desktop app where navigating to the full-screen interior media view and then returning to a drawing causes the drawing to "disappear." The drawing still exists but is not viewable. Current workaround: Impacted users should refresh the browser tab and the drawing will load as expected. Engineering is actively engaged on this issue and more updates will be provided as they are available.
Between 9:15am and 10:45am Pacific Time (17:15 and 18:45 UTC), some users may have experienced an issue where navigating to the full-screen interior media view and then returning to a drawing causes the drawing to "disappear." Engineering has rolled back the change that caused the issue and no further impact is expected.
Between 00:15 and 16:30 UTC on 09/23/2024 (5:15 PM Pacific Time on 09/22/2024 and 09:30 AM on 09/23/2024) some users of DroneDeploy Robotics and Dock Automation may have experienced issues with uploads not completing successfully. If you are a Robotics or Dock Automation customer and believe you may have been impacted during this window, please reach out to support at [email protected] to resolve.
Some users may be experiencing issues with measurements in DroneDeploy, including elevation at point, elevation profile, surface area, and volumes. Engineering is actively investigating.
Between 16:22 and 18:48 UTC (9:22am and 11:48am Pacific), some users may have experienced issues with volume, elevation, and surface area measurements. This has been corrected and no further impact is expected.
Some users may be noticing an increase in flight logs failing to process. Flight functionality is unaffected.
A fix has been implemented and we are seeing flight logs processing as normal. We are monitoring to ensure continued stability.
Between 11:08 UTC on 09/09 and 17:30 UTC on 09/10 (4:08 AM Pacific on 09/09 and 10:30 AM on 09/10) some flight logs may not have been processed. The issue has been corrected and we anticipate no further impact. Logs that did not process during the incident will not backfill.
Some users may be experiencing errors when attempting to access StructionSite on web and mobile. Uploads may be delayed as well.
Between 16:00 and 17:55 UTC (9:00 AM and 10:55 AM Pacific Time), some users may have experienced intermittent 500 errors when attempting to access StructionSite or upload data using the mobile app. The underlying issue has been resolved and no further errors are expected. If you uploaded data during this window, results may be delayed. If you do not receive expected output in a timely fashion, please contact Support for assistance.
Some users may be experiencing an issue where media pins, map photo pins, vertical inspection pins, pano pins, and Walk paths are intermittently not loading on the desktop and both mobile apps. Engineering is actively investigating this issue.
Between 17:48 and 20:38 UTC (10:48 and 13:38 Pacific Time) users may have experienced issues loading media pins, map photo pins, vertical inspection pins, pano pins, and Walk paths. The breaking change has been reverted and all markers are loading as expected. If you continue to see issues with loading, please clear your browser cache and try again.
Some users may be experiencing delays in export processing, though this is unrelated to the simultaneous web slowness incident that is also in progress. Engineering is reviewing now.
This incident has been resolved. All exports are now processing and no further delays are expected.
Some users may be experiencing slow page loads, delayed uploads, and generally degraded performance on both DroneDeploy web and the mobile Flight and Ground apps. Engineering is actively working to mitigate.
Engineering has identified the source of the issue causing slowness in both the web and mobile apps and are working on a fix.
Between 15:00 and 17:00 UTC (8:00 AM and 10:00 AM Pacific time), some users may have experienced delays in loading webpages, data uploads, or other degraded performance in DroneDeploy web and the mobile Flight and Ground apps. The underlying issue has been corrected and no further impact is expected.
Some users may be experiencing delays in exporting data from DroneDeploy. Engineering is taking action to remediate.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Between 3:56 PM to 6:40 PM Pacific Time on July 29, some users may have experienced delays in exporting data from DroneDeploy. All exports are now processing and no further delays are expected.
Some users may be experiencing delays in exporting data from DroneDeploy. Engineering is taking action to remediate.
Between 06:28 and 15:37 UTC (11:28 PM on July 25 to 10:37 AM Pacific Time on July 26), some users may have experienced delays in exporting data from DroneDeploy. All exports are now processing and no further delays are expected.
Dock Drone users may be experiencing an issue where the dock video feed is unavailable. The message shown is "waiting for stream". A fix is already in progress. We appreciate your patience.
Between 02:58 and 21:58 UTC on July 23 (7:59 PM Pacific Time on July 22 to 2:45 PM Pacific Time on July 23) some Dock Automation users may have experienced an issue where the dock's video feed was unavailable. We expect no further disruption.