DroneDeploy incident
Unable to load elevation layer on cut/fill, location, annotation, report, and export data impacts
DroneDeploy experienced a minor incident on May 6, 2026 affecting Exports and Reports and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 08:25 PM UTC
Some users may be experiencing an issue where the elevation layer does not load on cut/fill maps. Additionally, some location and annotation data may not be displayed. Exports and reports for this area are also impacted. Engineering is actively investigating.
- identified May 06, 2026, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 06, 2026, 09:01 PM UTC
Between 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location data, annotations, exports, and reports. The underlying issue has been corrected and no further impact is expected.
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