DroneDeploy experienced a major incident on October 19, 2026 affecting High Accuracy, lasting 23h 52m. The incident has been resolved; the full update timeline is below.
Affected components
High Accuracy
Update timeline
- identified Oct 19, 2026, 03:23 PM UTC
Some users may be experiencing an issue with PPK processing not working due to a partial outage with a 3rd party provider.
- resolved Oct 20, 2026, 03:15 PM UTC
Between 11:00 PM on Oct. 14 and 6:37 AM Pacific Time on Oct. 20 (06:00 UTC on 10/14/2026 and 13:37 UTC on 10/20/2026) some users may have experienced less accurate maps due to an issue with our third party PPK provider. They have rolled back the impacted version of their API and the issue is resolved. All affected maps are being submitted for reprocessing. If you are not sure whether your map was affected, please contact [email protected].