DroneDeploy experienced a major incident on September 23, 2026 affecting Dock Automation, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Dock Automation
Update timeline
- investigating Sep 23, 2026, 03:24 PM UTC
We are aware that some customers' docks are offline. Our team is currently investigating.
- identified Sep 23, 2026, 03:42 PM UTC
We have identified the issue and are working on restarting impacted Dock connections.
- resolved Sep 23, 2026, 04:41 PM UTC
Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the connection issue was confirmed resolved. We expect no further impact.