DroneDeploy incident

Some docks offline

Resolved after 1 hour 17 minutes, affecting Dock Automation, on September 23, 2026.

resolved Sep 23, 2026, 04:41 PM UTC

Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the connection issue was confirmed resolved. We expect no further impact.

Started
Sep 23, 2026, 03:24 PM UTC
Resolved
Sep 23, 2026, 04:41 PM UTC
Duration
1h 17m
Detected by Pingoru
Sep 23, 2026, 03:24 PM UTC

Affected components

Dock Automation

Update timeline

  1. investigating Sep 23, 2026, 03:24 PM UTC

    We are aware that some customers' docks are offline. Our team is currently investigating.

  2. identified Sep 23, 2026, 03:42 PM UTC

    We have identified the issue and are working on restarting impacted Dock connections.

  3. resolved Sep 23, 2026, 04:41 PM UTC

    Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the connection issue was confirmed resolved. We expect no further impact.

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