DroneDeploy incident

Overlay uploads stuck in 'Waiting for Upload and Alignment' status

Major Resolved View vendor source →

DroneDeploy experienced a major incident on September 28, 2026 affecting Uploads, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 05:17 PM UTC
Resolved
Sep 28, 2026, 06:32 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 28, 2026, 05:17 PM UTC

Affected components

Uploads

Update timeline

  1. investigating Sep 28, 2026, 05:17 PM UTC

    We are aware of an issue where exterior overlay uploads appear stuck in a waiting for upload and alignment status. Our engineering team is currently investigating.

  2. identified Sep 28, 2026, 05:22 PM UTC

    The issue has been identified and our Engineering team is working on implementing a fix.

  3. resolved Sep 28, 2026, 06:32 PM UTC

    Between 8:13 AM Pacific Time (15:13 UTC) on September 25 and 11:25 AM Pacific Time (18:25 UTC) on September 28, some users experienced an issue where exterior overlays became stuck in a "Waiting for Upload and Alignment" state. Engineering implemented a fix, and we do not expect further impact. Affected overlays will need to be re-uploaded.