DroneDeploy experienced a minor incident on October 6, 2026 affecting Map Processing, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Map Processing
Update timeline
- identified Oct 06, 2026, 09:53 PM UTC
Due to an issue with our cloud hosting provider, some users may be experiencing delays in map processing. Maps are not expected to fail but may take longer to arrive. Please wait 24 hours before submitting a map for processing a second time, or contact Support at [email protected] to assist in determining current status.
- resolved Oct 07, 2026, 01:38 AM UTC
Between 6:00 AM and 6:23 PM Pacific time (13:00 and 01:23 UTC) some users may have experienced delays in map processing. The upstream issue has resolved and the backlog of delayed items has cleared.