DroneDeploy incident

DroneDeploy web and mobile apps unavailable

Critical Resolved View vendor source →

DroneDeploy experienced a critical incident on July 10, 2026 affecting Web Server and APIs and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 04:36 PM UTC
Resolved
Jul 10, 2026, 09:17 PM UTC
Duration
4h 40m
Detected by Pingoru
Jul 10, 2026, 04:36 PM UTC

Affected components

Web ServerAPIsExportsReportsUploadsAutomateWeb ApplicationFlight AppGround AppWalks

Update timeline

  1. investigating Jul 10, 2026, 04:36 PM UTC

    Some users may not be able to access DroneDeploy on web. Engineering is investigating.

  2. investigating Jul 10, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 10, 2026, 04:54 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 10, 2026, 05:29 PM UTC

    Engineering has implemented a fix for this issue and services are returning to normal. We are continuing to monitor to ensure ongoing stability.

  5. resolved Jul 10, 2026, 09:17 PM UTC

    Between 9:15AM and 10:30AM Pacific Time ( and UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented a patch to restore service and continued to monitor stability until the service provider issue was confirmed resolved. We expect no further impact.