DroneDeploy incident

Delays in dock media processing

Resolved after 1 day 9 hours, affecting Dock Automation, on September 25, 2026.

resolved Sep 27, 2026, 01:46 AM UTC

Between 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the background uploader. We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact.

Started
Sep 25, 2026, 04:27 PM UTC
Resolved
Sep 27, 2026, 01:46 AM UTC
Duration
1d 9h
Detected by Pingoru
Sep 25, 2026, 04:27 PM UTC

Affected components

Dock Automation

Update timeline

  1. investigating Sep 25, 2026, 04:27 PM UTC

    We are currently investigating a delay in maps generated from dock drones.

  2. identified Sep 25, 2026, 05:27 PM UTC

    The issue has been identified and our team continues to work on a resolution.

  3. monitoring Sep 25, 2026, 08:02 PM UTC

    A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.

  4. resolved Sep 27, 2026, 01:46 AM UTC

    Between 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the background uploader. We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact.

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