DroneDeploy experienced a major incident on September 14, 2026 affecting Support: Live Chat/Phone/Tickets, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Support: Live Chat/Phone/Tickets
Update timeline
- investigating Sep 14, 2026, 09:55 PM UTC
Due to an outage with a 3rd party provider, the Enterprise Support phone line is currently unavailable. To contact Support, please email [email protected]. We will provide updates as they arise and appreciate your patience.
- resolved Sep 15, 2026, 12:09 AM UTC
We have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected.