DroneDeploy Outage History
DroneDeploy is up right nowPingoru has recorded 51 incidents for DroneDeploy: 38 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 14 of 720 (2%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 6 | 17 of 720 (2%) |
| July 2026 | 3 | 8 of 744 (1%) |
| August 2026 | 3 | 21 of 744 (3%) |
| September 2026 | 4 | 38 of 720 (5%) |
| October 2026 | 3 | 219 of 519 (42%) |
Incidents, newest first
Major October 19, 2026 PPK processing failures 23h 52m High Accuracy
Started Oct 19, 2026, 03:23 PM UTC· resolved Oct 20, 2026, 03:15 PM UTC
- identified Oct 19, 2026, 03:23 PM UTC
Some users may be experiencing an issue with PPK processing not working due to a partial outage with a 3rd party provider.
- resolved Oct 20, 2026, 03:15 PM UTC
Between 11:00 PM on Oct. 14 and 6:37 AM Pacific Time on Oct. 20 (06:00 UTC on 10/14/2026 and 13:37 UTC on 10/20/2026) some users may have experienced less accurate maps due to an issue with our third party PPK provider. They have rolled back the impacted version of their API and the issue is resolved. All affected maps are being submitted for reprocessing. If you are not sure whether your map was affected, please contact [email protected].
Minor October 8, 2026 LAANC authorization information unavailable in RC controller Flight app 7d 23h Flight App
Started Oct 08, 2026, 11:18 PM UTC· resolved Oct 16, 2026, 11:01 PM UTC
- investigating Oct 08, 2026, 11:18 PM UTC
Due to an outage with a third party provider, LAANC authorization information is unavailable in the RC controller Flight app for DroneDeploy. In the meantime, pilots can request authorization and view status on the DroneDeploy mobile or web app.
- identified Oct 09, 2026, 08:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 16, 2026, 11:01 PM UTC
Between 10/08/2026 and 10/15/2026, some users may have experienced issues viewing LAANC authorization on their RC controller due to an issue with a third party provider. This issue has been resolved.
Minor October 6, 2026 Processing delays 3h 45m Map Processing
Started Oct 06, 2026, 09:53 PM UTC· resolved Oct 07, 2026, 01:38 AM UTC
- identified Oct 06, 2026, 09:53 PM UTC
Due to an issue with our cloud hosting provider, some users may be experiencing delays in map processing. Maps are not expected to fail but may take longer to arrive. Please wait 24 hours before submitting a map for processing a second time, or contact Support at [email protected] to assist in determining current status.
- resolved Oct 07, 2026, 01:38 AM UTC
Between 6:00 AM and 6:23 PM Pacific time (13:00 and 01:23 UTC) some users may have experienced delays in map processing. The upstream issue has resolved and the backlog of delayed items has cleared.
Major September 28, 2026 Overlay uploads stuck in 'Waiting for Upload and Alignment' status 1h 14m Uploads
Started Sep 28, 2026, 05:17 PM UTC· resolved Sep 28, 2026, 06:32 PM UTC
- investigating Sep 28, 2026, 05:17 PM UTC
We are aware of an issue where exterior overlay uploads appear stuck in a waiting for upload and alignment status. Our engineering team is currently investigating.
- identified Sep 28, 2026, 05:22 PM UTC
The issue has been identified and our Engineering team is working on implementing a fix.
- resolved Sep 28, 2026, 06:32 PM UTC
Between 8:13 AM Pacific Time (15:13 UTC) on September 25 and 11:25 AM Pacific Time (18:25 UTC) on September 28, some users experienced an issue where exterior overlays became stuck in a "Waiting for Upload and Alignment" state. Engineering implemented a fix, and we do not expect further impact. Affected overlays will need to be re-uploaded.
Major September 25, 2026 Delays in dock media processing 1d 9h Dock Automation
Started Sep 25, 2026, 04:27 PM UTC· resolved Sep 27, 2026, 01:46 AM UTC
- investigating Sep 25, 2026, 04:27 PM UTC
We are currently investigating a delay in maps generated from dock drones.
- identified Sep 25, 2026, 05:27 PM UTC
The issue has been identified and our team continues to work on a resolution.
- monitoring Sep 25, 2026, 08:02 PM UTC
A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.
- resolved Sep 27, 2026, 01:46 AM UTC
Between 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the background uploader. We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact.
Major September 23, 2026 Some docks offline 1h 17m Dock Automation
Started Sep 23, 2026, 03:24 PM UTC· resolved Sep 23, 2026, 04:41 PM UTC
- investigating Sep 23, 2026, 03:24 PM UTC
We are aware that some customers' docks are offline. Our team is currently investigating.
- identified Sep 23, 2026, 03:42 PM UTC
We have identified the issue and are working on restarting impacted Dock connections.
- resolved Sep 23, 2026, 04:41 PM UTC
Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the connection issue was confirmed resolved. We expect no further impact.
Major September 14, 2026 Enterprise Phone Support Unavailable 2h 14m Support: Live Chat/Phone/Tickets
Started Sep 14, 2026, 09:55 PM UTC· resolved Sep 15, 2026, 12:09 AM UTC
- investigating Sep 14, 2026, 09:55 PM UTC
Due to an outage with a 3rd party provider, the Enterprise Support phone line is currently unavailable. To contact Support, please email [email protected]. We will provide updates as they arise and appreciate your patience.
- resolved Sep 15, 2026, 12:09 AM UTC
We have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected.
Notice August 25, 2026 BIM upload and processing failures 12h 29m
Started Aug 25, 2026, 12:51 AM UTC· resolved Aug 25, 2026, 01:20 PM UTC
- resolved Aug 26, 2026, 09:12 PM UTC
Between 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the issue and no further impact is expected.
Major August 24, 2026 Dock Automation: Some Dock drones offline/unable to take off 3h 8m Dock Automation
Started Aug 24, 2026, 03:21 PM UTC· resolved Aug 24, 2026, 06:30 PM UTC
- identified Aug 24, 2026, 03:21 PM UTC
Some users are reporting Docks offline or dock drones unable to take off. Engineering has identified the issue and is reviewing next steps.
- identified Aug 24, 2026, 04:06 PM UTC
Engineering is taking steps to remediate the issue of some Docks appearing offline or drones unable to take off.
- monitoring Aug 24, 2026, 04:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 06:30 PM UTC
Between 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. Engineering has corrected the issue and no further impact is expected.
Critical August 7, 2026 Safety AI Reports failing 4h 57m Safety AI
Started Aug 07, 2026, 04:23 PM UTC· resolved Aug 07, 2026, 09:21 PM UTC
- investigating Aug 07, 2026, 04:23 PM UTC
Some users may be experiencing an issue where Safety AI reports are not being exported as expected. Engineering is investigating.
- identified Aug 07, 2026, 05:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 07, 2026, 08:23 PM UTC
Safety AI reports are successfully completing. We will continue to monitor to ensure ongoing stability.
- resolved Aug 07, 2026, 09:21 PM UTC
Between 1:45AM PDT on Aug. 7th and 1:00PM PDT on Aug. 8th (2026-08-06 08:00 UTC - 2026-08-07 18:00 UTC), some users may have experienced failures in export of Safety AI reports. Engineering has implemented a fix and does not anticipate any additional impact.
Minor July 30, 2026 Intermittent issues loading elevation layer 2h 22m Measurements
Started Jul 30, 2026, 07:55 PM UTC· resolved Jul 30, 2026, 10:18 PM UTC
- identified Jul 30, 2026, 07:55 PM UTC
Some users may be experiencing intermittent failures rendering the elevation layer in DroneDeploy. Engineering is working on a fix.
- monitoring Jul 30, 2026, 08:37 PM UTC
Our Engineering team has implemented a fix for the issue of intermittent failures rendering the elevation layer. Service has returned to normal, but we are continuing to monitor to ensure ongoing stability.
- resolved Jul 30, 2026, 10:18 PM UTC
Between 7:45AM and 1:20PM Pacific Time (14:45 and 20:20 UTC), some users may have experienced issues with rendering the elevation layer. Engineering has made changes to prevent further impact.
Major July 14, 2026 Projects not loading 31m Map Processing, Web Server, APIs, Exports and 17 more
Started Jul 14, 2026, 08:32 PM UTC· resolved Jul 14, 2026, 09:04 PM UTC
- investigating Jul 14, 2026, 08:32 PM UTC
Some users may be experiencing an issue where projects are not loading on the dashboard.
- resolved Jul 14, 2026, 09:04 PM UTC
Between 1:00PM and 1:40PM Pacific time (20:00 and 20:40 UTC) some users may have experienced issues loading projects in DroneDeploy, as well as latency or errors when attempting to use DroneDeploy on web or mobile. If you attempted to upload or export during this window, please try your action again.
Critical July 10, 2026 DroneDeploy web and mobile apps unavailable 4h 40m Web Server, APIs, Exports, Reports and 14 more
Started Jul 10, 2026, 04:36 PM UTC· resolved Jul 10, 2026, 09:17 PM UTC
- investigating Jul 10, 2026, 04:36 PM UTC
Some users may not be able to access DroneDeploy on web. Engineering is investigating.
- investigating Jul 10, 2026, 04:37 PM UTC
We are continuing to investigate this issue.
- investigating Jul 10, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2026, 05:29 PM UTC
Engineering has implemented a fix for this issue and services are returning to normal. We are continuing to monitor to ensure ongoing stability.
- resolved Jul 10, 2026, 09:17 PM UTC
Between 9:15AM and 10:30AM Pacific Time ( and UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented a patch to restore service and continued to monitor stability until the service provider issue was confirmed resolved. We expect no further impact.
Minor June 29, 2026 BIM file upload failures during processing 1h 11m App Market & Integrations
Started Jun 29, 2026, 09:51 PM UTC· resolved Jun 29, 2026, 11:02 PM UTC
- investigating Jun 29, 2026, 09:51 PM UTC
Some users may be experiencing an issue with BIM uploads failing during processing. When uploading a BIM file locally, the upload completes but fails at the Autodesk processing stage. Importing BIM files directly from Autodesk still works as expected. Engineering is investigating.
- resolved Jun 29, 2026, 11:02 PM UTC
Between 9:00AM Pacific Time on 06/26 and 2:57PM Pacific Time on 09/29 (16:00 UTC on 6/26 and 21:57 UTC on 09/29), some users may have experienced BIM upload processing failures. Engineering has corrected the underlying issue. Please try your upload again.
Major June 26, 2026 Errors when pulling data from or pushing data into Procore 1h 55m App Market & Integrations
Started Jun 26, 2026, 05:30 PM UTC· resolved Jun 26, 2026, 07:26 PM UTC
- investigating Jun 26, 2026, 05:30 PM UTC
Some users may be experiencing issues when importing field note or photos from DroneDeploy into Procore or when importing drawings from Procore into DroneDeploy. Our engineering team is investigating.
- identified Jun 26, 2026, 07:00 PM UTC
We have identified the cause of the issue some users are seeing with the connection between Procore and DroneDeploy. A fix is being implemented now.
- resolved Jun 26, 2026, 07:26 PM UTC
Between 07:00AM and 12:15PM Pacific time (14:00 and 19:15 UTC), some users may have seen errors when attempting to import or export data between DroneDeploy and Procore. The issue has been resolved, but affected users will see missing data backfill between now and Monday. We appreciate your patience.
Minor June 22, 2026 Unable to complete initial setup of integration with Autodesk Construction Cloud 4h 59m App Market & Integrations
Started Jun 22, 2026, 09:05 AM UTC· resolved Jun 22, 2026, 02:04 PM UTC
- investigating Jun 22, 2026, 09:05 AM UTC
Some users may be seeing an issue where, after sign-in in Project Settings → Integrations → Autodesk Construction Cloud, the Account and Project fields stay disabled, so users can’t complete setup or select an Autodesk account/project. Engineering is investigating.
- resolved Jun 22, 2026, 02:04 PM UTC
Between 9:18PM on 6/22 and 6:07AM PDT on 6/23 some users may have experienced issues with the Autodesk integration not working as expected. The issue has been resolved and no further impact is expected.
Critical June 11, 2026 dronedeploy.com unavailable 58m DroneDeploy.com
Started Jun 11, 2026, 08:10 PM UTC· resolved Jun 11, 2026, 09:08 PM UTC
- investigating Jun 11, 2026, 08:10 PM UTC
Some users may be unable to access dronedeploy.com. Engineering is investigating.
- investigating Jun 11, 2026, 08:14 PM UTC
Users looking to log in to the DroneDeploy app can use https://www.dronedeploy.com/app2/login to navigate directly to the login page.
- identified Jun 11, 2026, 08:24 PM UTC
Our Engineering team has confirmed that the error is due to an issue with a 3rd party software provider. We are monitoring and will continue to update here as new information arises.
- monitoring Jun 11, 2026, 08:32 PM UTC
We are seeing recovery of dronedeploy.com. Our Engineering team will continue to monitor closely to ensure ongoing stability.
- resolved Jun 11, 2026, 09:08 PM UTC
Between 1:07PM and 1:27PM Pacific Time (20:07 and 20:27 UTC) some users may have experienced a 500 error when attempting to access dronedeploy.com. This was due to a service issue with a third party software provider. The issue has been resolved and our team will continue to monitor to ensure ongoing stability.
Critical June 8, 2026 Enterprise Analytics dashboard unavailble 41m Enterprise Analytics Dashboard
Started Jun 08, 2026, 08:55 PM UTC· resolved Jun 08, 2026, 09:36 PM UTC
- investigating Jun 08, 2026, 08:55 PM UTC
Some users may be unable to access the Enterprise Analytics Dashboard. Engineering is investigating.
- identified Jun 08, 2026, 09:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 08, 2026, 09:36 PM UTC
Between 12:00PM and 2:23PM Pacific Time (19:20 and 21:23 UTC) some users may have been unable to access the Enterprise Analytics Dashboard. Engineering has deployed a fix and confirmed the issue is resolved.
Major June 3, 2026 Intermittent telemetry issues 6h 58m Automate
Started Jun 03, 2026, 11:37 PM UTC· resolved Jun 04, 2026, 06:36 AM UTC
- investigating Jun 03, 2026, 11:37 PM UTC
Some customers may be experiencing intermittent telemetry outages on the Automate platform. Engineering is actively investigating.
- investigating Jun 04, 2026, 06:34 AM UTC
We've identified and addressed the cause of the intermittent telemetry outages on the Automate platform. Telemetry has been restored and we're actively monitoring for the next 24 hours to confirm full stability.
- resolved Jun 04, 2026, 06:36 AM UTC
This incident has been resolved.
Critical May 19, 2026 All integrations currently not working as expected 16m App Market & Integrations
Started May 19, 2026, 03:52 PM UTC· resolved May 19, 2026, 04:08 PM UTC
- investigating May 19, 2026, 03:52 PM UTC
Some users may be experiencing an issue where integrations with DroneDeploy are not working as expected, including DroneDeploy's integrations with Procore, Esri products, Autodesk, et al. Engineering is investigating.
- resolved May 19, 2026, 04:08 PM UTC
Between 2:51AM and 9:02AM Pacific Time (9:51 and 16:02 UTC), some users may have experienced issues with integrations not working as expected. Engineering has corrected the issue and no further impact is expected.
Minor May 6, 2026 Unable to load elevation layer on cut/fill, location, annotation, report, and export data impacts 35m Exports, Reports, Measurements, Annotations
Started May 06, 2026, 08:25 PM UTC· resolved May 06, 2026, 09:01 PM UTC
- investigating May 06, 2026, 08:25 PM UTC
Some users may be experiencing an issue where the elevation layer does not load on cut/fill maps. Additionally, some location and annotation data may not be displayed. Exports and reports for this area are also impacted. Engineering is actively investigating.
- identified May 06, 2026, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 06, 2026, 09:01 PM UTC
Between 4:40 PM Pacific Time on 05/05 and 1:20 PM Pacific Time on 05/06 (23:20 UTC on 05/05 and 20:20 UTC on 05/06), some users may have experienced issues loading elevation data, as well as related impacts to location data, annotations, exports, and reports. The underlying issue has been corrected and no further impact is expected.
Major April 22, 2026 Unable to embed projects in Procore 31m App Market & Integrations
Started Apr 22, 2026, 11:03 PM UTC· resolved Apr 22, 2026, 11:35 PM UTC
- investigating Apr 22, 2026, 11:03 PM UTC
Some users may be experiencing an issue where they get an error when attempting to embed a DroneDeploy project into Procore. The error reads, "Page cannot be embedded." Engineering is investigating.
- identified Apr 22, 2026, 11:13 PM UTC
The issue has been identified and a resolution is being implemented.
- resolved Apr 22, 2026, 11:35 PM UTC
Between 11:00AM PT and 4:30PM PT, some users may have experienced an issue where they got an error when attempting to embed a DroneDeploy project into Procore. This issue has been resolved. Please try your embed again.
Major April 20, 2026 Some aerial data uploads failing when using Smart Uploader 2h 58m Uploads
Started Apr 20, 2026, 05:36 PM UTC· resolved Apr 20, 2026, 08:35 PM UTC
- investigating Apr 20, 2026, 05:36 PM UTC
Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.
- monitoring Apr 20, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 08:35 PM UTC
Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.
Major April 18, 2026 Login via Procore and Autodesk not working on web app 4h Authentication
Started Apr 18, 2026, 12:14 AM UTC· resolved Apr 18, 2026, 04:14 AM UTC
- investigating Apr 18, 2026, 12:14 AM UTC
Some users may be experiencing an issue where attempting to log in to DroneDeploy's web app via Procore or Autodesk results in a blank, white screen. The current workaround is to request a password reset on the username and password login flow and log in directly. Engineering is investigating the issue.
- resolved Apr 18, 2026, 04:14 AM UTC
Between April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as expected.
Major April 8, 2026 DroneDeploy Support unable to receive inbound email 6h 25m Support: Live Chat/Phone/Tickets
Started Apr 08, 2026, 05:20 PM UTC· resolved Apr 08, 2026, 11:45 PM UTC
- investigating Apr 08, 2026, 05:20 PM UTC
Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.
- resolved Apr 08, 2026, 11:45 PM UTC
Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.