DroneDeploy incident

DroneDeploy Support unable to receive inbound email

Major Resolved View vendor source →

DroneDeploy experienced a major incident on April 8, 2026 affecting Support: Live Chat/Phone/Tickets, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 05:20 PM UTC
Resolved
Apr 08, 2026, 11:45 PM UTC
Duration
6h 25m
Detected by Pingoru
Apr 08, 2026, 05:20 PM UTC

Affected components

Support: Live Chat/Phone/Tickets

Update timeline

  1. investigating Apr 08, 2026, 05:20 PM UTC

    Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.

  2. resolved Apr 08, 2026, 11:45 PM UTC

    Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.