DroneDeploy incident
DroneDeploy Support unable to receive inbound email
Affected components
Update timeline
- investigating Apr 08, 2026, 05:20 PM UTC
Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.
- resolved Apr 08, 2026, 11:45 PM UTC
Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.
Looking to track DroneDeploy downtime and outages?
Pingoru polls DroneDeploy's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when DroneDeploy reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track DroneDeploy alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required