DroneDeploy incident

Login via Procore and Autodesk not working on web app

Major Resolved View vendor source →

DroneDeploy experienced a major incident on April 18, 2026 affecting Authentication, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 12:14 AM UTC
Resolved
Apr 18, 2026, 04:14 AM UTC
Duration
4h
Detected by Pingoru
Apr 18, 2026, 12:14 AM UTC

Affected components

Authentication

Update timeline

  1. investigating Apr 18, 2026, 12:14 AM UTC

    Some users may be experiencing an issue where attempting to log in to DroneDeploy's web app via Procore or Autodesk results in a blank, white screen. The current workaround is to request a password reset on the username and password login flow and log in directly. Engineering is investigating the issue.

  2. resolved Apr 18, 2026, 04:14 AM UTC

    Between April 16 and 17, some users may have experienced an issue logging in to DroneDeploy's web app via Procore or Autodesk. Engineering has resolved the underlying issue and login via these methods are now working as expected.