DrFirst incident

Intermittent Performance Issues - Electronic Prescribing for Controlled Substances (EPCS)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 10, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 01:53 AM UTC
Resolved
Oct 10, 2025, 03:02 AM UTC
Duration
1h 9m
Detected by Pingoru
Oct 10, 2025, 01:53 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Oct 10, 2025, 01:53 AM UTC

    Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. resolved Oct 10, 2025, 03:02 AM UTC

    This incident has been resolved.