DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)

DrFirst experienced a minor incident on February 9, 2026 affecting E-Prescribing Mobile (iPrescribe) and E-Prescribing Desktop Staging Environment (Rcopia Staging Environment), lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Feb 09, 2026, 05:38 PM UTC
Resolved: Feb 09, 2026, 05:42 PM UTC
Duration: 3m
Detected by Pingoru: Feb 09, 2026, 05:38 PM UTC

Affected components

E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Update timeline

investigating Feb 09, 2026, 05:38 PM UTC

We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
resolved Feb 09, 2026, 05:42 PM UTC

This incident has been resolved.