DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on May 5, 2026 affecting EPCS IDP (Experian/ID.me) and Electronic Prescribing for Controlled Substances (EPCS), lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:18 PM UTC
Resolved
May 05, 2026, 05:55 PM UTC
Duration
3h 36m
Detected by Pingoru
May 05, 2026, 02:18 PM UTC

Affected components

EPCS IDP (Experian/ID.me)Electronic Prescribing for Controlled Substances (EPCS)

Update timeline

  1. investigating May 05, 2026, 04:37 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

  2. investigating May 05, 2026, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 05, 2026, 04:43 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 05, 2026, 04:48 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

  5. monitoring May 05, 2026, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 05, 2026, 05:55 PM UTC

    This incident has been resolved.