DrFirst incident

Third-Party Connectivity Issue – ePrescribing Impacted

Minor Resolved View vendor source →

DrFirst experienced a minor incident on May 4, 2026 affecting Pharmacy Network - Prescribing, lasting 18h 7m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 08:20 PM UTC
Resolved
May 05, 2026, 02:28 PM UTC
Duration
18h 7m
Detected by Pingoru
May 04, 2026, 08:20 PM UTC

Affected components

Pharmacy Network - Prescribing

Update timeline

  1. investigating May 04, 2026, 08:20 PM UTC

    Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.

  2. investigating May 04, 2026, 09:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 04, 2026, 09:55 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 04, 2026, 10:36 PM UTC

    We are continuing to investigate this issue.

  5. monitoring May 04, 2026, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 05, 2026, 02:28 PM UTC

    This incident has been resolved.